Support Board
Date/Time: Mon, 25 Nov 2024 22:23:46 +0000
Current Day Intraday Data Problem with OEC
View Count: 1485
| [2014-03-03 04:38:36] |
| Jabberwocky - Posts: 10 |
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Hi: At the end of last week, an error started with my OEC data feed. When opening a Chart, the file will not download any historical data for the current day. All previous days' data downloads fine. Real-time updating works fine. - I updated to version 1100, but that has not helped. - I confirmed my OEC account has Sierra Chart enabled as a third party software package - I updated the Data/Trade Setup for FIX/FAST configuration - I deleted all data and re-downloaded it, no current day showed up - I deleted back to Friday 2/28 and re-downloaded, no current day showed up - There are no error messages in my Log. Any ideas? The below log is for my YM chart, but it is the same across all symbols I opened. LOG BELOW -------------------------------------------------- Software version: 1100 | 2014-03-02 23:27:07 Usage end date: 2014-03-16 | 2014-03-02 23:27:07 Enabled for: Sierra Chart Historical Data Service. | 2014-03-02 23:27:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-02 23:27:07 Active service: Open E Cry FIX/FAST | 2014-03-02 23:27:07 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-02 23:27:07 2014-03-02 23:27:07 Local computer clock time | 2014-03-02 23:27:07 2014-03-03 04:27:07 GMT time | 2014-03-02 23:27:07 2014-03-02 23:27:07 Time zone adjusted time | 2014-03-02 23:27:07 Time difference to server time: 6 seconds. | 2014-03-02 23:27:07 Program path: C:\Trading\Sierra Chart - OEC\ | 2014-03-02 23:27:07 Data Files path: C:\Trading\Sierra Chart - OEC\Data\ | 2014-03-02 23:27:07 OS Version Number: 6.2 | 2014-03-02 23:27:07 Checking for new symbol settings for oec | 2014-03-02 23:27:07 Symbol settings are up-to-date for oec | 2014-03-02 23:27:08 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-02 23:27:12 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-02 23:27:12 The network socket is connected. | 2014-03-02 23:27:12 Starting SSL connection on the socket. | 2014-03-02 23:27:12 SSL socket is now connected. | 2014-03-02 23:27:12 OEC FIX Trading: Sending the Logon message. | 2014-03-02 23:27:13 Open E Cry FIX/FAST: Connected to trading server. | 2014-03-02 23:27:13 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-03-02 23:27:13 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-02 23:27:13 The network socket is connected. | 2014-03-02 23:27:13 OEC FAST Data: Sending the Hello message. | 2014-03-02 23:27:13 OEC FAST Data: Sending the Logon message. | 2014-03-02 23:27:13 Open E Cry FIX/FAST: Connected to the market data server. | 2014-03-02 23:27:13 Open E Cry FIX/FAST: Connected. | 2014-03-02 23:27:13 Open E Cry FIX/FAST - Starting real-time market data updates for: YMH4 | 2014-03-02 23:27:19 HD Request # 2 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-03-02 23:27:19 HD Request # 2 - Download start Date-Time: 2014-03-02 23:26:44.0 | 2014-03-02 23:27:19 HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2014-03-02 23:27:19 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-02 23:27:19 The network socket is connected. | 2014-03-02 23:27:19 HD Request # 2 - Sending historical data logon request message. | 2014-03-02 23:27:19 HD Request # 3 - Downloading Historical Daily chart data for YMH4. Starting date: 2014-02-28. Service: oec | 2014-03-02 23:27:19 HD Request # 3 - Requesting historical Daily data for YMH4 starting at 2014-02-27 | 2014-03-02 23:27:19 HD Request # 3 - Receiving historical Daily data for YMH4 starting at 2014-02-27 | 2014-03-02 23:27:20 Writing historical Daily data for YMH4 to the file YMH4.dly | 2014-03-02 23:27:20 HD Request # 3 - Received 3 records from 2014-02-27 00:00:00 to 2014-03-03 00:00:00 (5.0 days) and wrote 2 records for YMH4 | 2014-03-02 23:27:20 HD Request # 2 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-03 04:26:44. Record interval: 0 | 2014-03-02 23:27:20 HD Request # 3 - Daily download COMPLETE for YMH4 | 2014-03-02 23:27:20 The network socket for historical data has been closed. | 2014-03-02 23:27:20 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMH4 | 2014-03-02 23:27:20 HD Request # 2 - Intraday download COMPLETE for YMH4 | 2014-03-02 23:27:20 Real-time Intraday chart data file updates started for YMH4 | 2014-03-02 23:27:20 Open E Cry FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-03-02 23:27:28 Date Time Of Last Edit: 2014-03-03 04:40:20
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| [2014-03-03 04:43:52] |
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We know about this. It is an issue on the OEC side. We have reported it to them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-03 04:44:08
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| [2014-03-03 10:50:46] |
| Jabberwocky - Posts: 10 |
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Thank you for the quick response, as always. Hopefully the fix is a quick one.
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| [2014-03-13 02:48:26] |
| The Jabberwock - Posts: 3 |
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Hi: This seems to be broken again. I updated to 1107, but that did not fix it. Please report again to OEC. Thank you, Jabberwocky Log follows ------------------------------------------- Software version: 1107 | 2014-03-12 22:42:53 Usage end date: 2014-03-16 | 2014-03-12 22:42:53 Enabled for: Sierra Chart Historical Data Service. | 2014-03-12 22:42:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-12 22:42:53 Active service: Open E Cry FIX/FAST | 2014-03-12 22:42:53 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-12 22:42:53 2014-03-12 22:42:53 Local computer clock time | 2014-03-12 22:42:53 2014-03-13 02:42:53 GMT time | 2014-03-12 22:42:53 2014-03-12 22:42:53 Time zone adjusted time | 2014-03-12 22:42:53 Time difference to server time: 1 seconds. | 2014-03-12 22:42:53 Program path: C:\Trading\Sierra Chart - OEC\ | 2014-03-12 22:42:53 Data Files path: C:\Trading\Sierra Chart - OEC\Data\ | 2014-03-12 22:42:53 OS Version Number: 6.2 | 2014-03-12 22:42:53 Checking for new symbol settings for oec | 2014-03-12 22:42:53 Symbol settings are up-to-date for oec | 2014-03-12 22:42:53 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-12 22:42:58 Resolved address prod.openecry.com to IP 64.94.37.xxx | 2014-03-12 22:42:58 The network socket is connected. | 2014-03-12 22:42:58 Starting SSL connection on the socket. | 2014-03-12 22:42:58 SSL socket is now connected. | 2014-03-12 22:42:58 OEC FIX Trading: Sending the Logon message. | 2014-03-12 22:42:58 Open E Cry FIX/FAST: Connected to trading server. | 2014-03-12 22:42:58 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-03-12 22:42:58 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-12 22:42:58 The network socket is connected. | 2014-03-12 22:42:58 OEC FAST Data: Sending the Hello message. | 2014-03-12 22:42:58 OEC FAST Data: Sending the Logon message. | 2014-03-12 22:42:58 Open E Cry FIX/FAST: Connected to the market data server. | 2014-03-12 22:42:58 Open E Cry FIX/FAST: Connected. | 2014-03-12 22:42:58 Open E Cry FIX/FAST - Starting real-time market data updates for: YMH4 | 2014-03-12 22:43:10 HD Request # 2 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-03-12 22:43:10 HD Request # 2 - Download start Date-Time: 2014-03-12 22:42:13.0 | 2014-03-12 22:43:10 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2014-03-12 22:43:10 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-12 22:43:10 The network socket is connected. | 2014-03-12 22:43:10 HD Request # 2 - Sending historical data logon request message. | 2014-03-12 22:43:10 HD Request # 3 - Downloading Historical Daily chart data for YMH4. Starting date: 2014-03-12. Service: oec | 2014-03-12 22:43:10 HD Request # 3 - Requesting historical Daily data for YMH4 starting at 2014-03-11 | 2014-03-12 22:43:10 HD Request # 3 - Receiving historical Daily data for YMH4 starting at 2014-03-11 | 2014-03-12 22:43:10 Writing historical Daily data for YMH4 to the file YMH4.dly | 2014-03-12 22:43:10 HD Request # 3 - Received 3 records from 2014-03-11 00:00:00 to 2014-03-13 00:00:00 (3.0 days) and wrote 2 records for YMH4 | 2014-03-12 22:43:10 HD Request # 3 - Daily download COMPLETE for YMH4 | 2014-03-12 22:43:10 HD Request # 2 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-13 02:42:13. Record interval: 0 | 2014-03-12 22:43:10 The network socket for historical data has been closed. | 2014-03-12 22:43:10 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMH4 | 2014-03-12 22:43:10 HD Request # 2 - Intraday download COMPLETE for YMH4 | 2014-03-12 22:43:10 Real-time Intraday chart data file updates started for YMH4 | 2014-03-12 22:43:10 |
| [2014-03-13 03:39:24] |
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We just had to reset the connection to OEC on our backend. Re-download the Intraday data following the instructions in help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-13 03:40:46
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| [2014-03-14 19:23:08] |
| stevensinfinity - Posts: 8 |
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Hey Jabberwocky, I am sorry to hear about your issues with OEC disconnectivity, hopefully they've been correct by now. I am a broker with Infinity Futures and understand the frustration customers can face. It's a shame, because Sierra is such an excellent charting package. With that being said, if you're still having issues our Infinity AT platform works extremely well with Sierra Charts and I more than welcome you guys to try a demo. Feel free to use this link: http://www.infinityfutures.com/practiceaccount.aspx?ref=shae I'm also more than happy to answer any questions you may have. Feel free to contact me at s.haen@infinityfutures.com or by phone at (312) 373-6224. -Stevens Haen |
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