Support Board
Date/Time: Mon, 24 Feb 2025 12:06:03 +0000
Available Services
View Count: 468
| [2021-03-11 15:39:22] |
| User755165 - Posts: 9 |
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Hi, I would like to ask for 2 topics: 1) Can I please have subscription for Available Services "5-Advanced- 36USD/Month" and have full access to all features that SCH offers and getting data from the broker provider such as AMP? Can I only start with a lower version for the beginning of the month, such as 5-Advanced (see above), and if it doesn't suit me, just pay the difference during the month and get a higher version, such as 12-Advanced MBO + Denali Data? 2) I am not able to see now the Heat Map/Market depth etc. - is it because I have Available Exchanges for Full CME group for 3,25 USD but I need to have Full CME Group with Market Depth for 31,2 USD? Thank you. Michal |
| [2021-03-11 16:38:11] |
| John - SC Support - Posts: 38116 |
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1. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Note that if you change your package to Package 5, then you will not have access to the Denali Exchange Data Feed and you would need to get your data from another source. 2. Yes, you need to have the Market Depth in order to see the Market Depth Historical Graph. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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