Support Board
Date/Time: Mon, 24 Feb 2025 12:30:24 +0000
Weird chart update issue
View Count: 741
| [2021-03-11 12:53:28] |
| User678043 - Posts: 4 |
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I experienced a very weird behaviour while in a trade a few minutes ago: suddeny the bar chart and the P/L value in the trade window and the indicators stopped to update in real time, while the DOM did not. I closed the trade then tried a few things that I read in the forum but nothing helped. Then I got my other computer. I didn't use it since about a week or two. Started up Sierra Charts, it worked fine for about 30 seconds then exactly the same issue happened. See this screen recording: https://drive.google.com/file/d/1T_C5UWQllo418LaETW_tBiBSahd9bopm/view?usp=sharing Please help ASAP. Thank you! |
| [2021-03-11 13:55:40] |
| User678043 - Posts: 4 |
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Update: I just tried out a fresh installation of Sierra and found that somehow my chartbook got corrupted. It does not work with both the old and the new instance of Sierra. When I use a new chartbook both instances work fine. Very interesting that it happened on two computers at around the same time... If someone wants to take a look at it I can send the corrupted chartbook. Date Time Of Last Edit: 2021-03-11 14:05:29
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| [2021-03-11 14:37:55] |
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Really makes no sense there is a corrupt a Chartbook. Must be something related to the settings for the Daily Profit/Loss if that is what you are referring to. Refer to: Help With Daily Profit/Loss Value Also refer to this setting: Chart Settings: Open Position Average Price (Chart >> Chart Settings >> Trading menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-11 14:38:20
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| [2021-03-11 14:50:30] |
| User678043 - Posts: 4 |
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How can it be related to any settings when I didn't change anything since days?
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| [2021-03-11 15:20:40] |
| User678043 - Posts: 4 |
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Found it! I have the "Automatically rollover futures symbol" option enabled and it happened now. I'm using Sierra since less than a month so this is something completely new for me. Sorry for bothering you with this kind of amateur stuff :)
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