Support Board
Date/Time: Mon, 24 Feb 2025 12:28:07 +0000
Service Connection Error
View Count: 571
| [2021-03-11 08:37:33] |
| User153971 - Posts: 23 |
|
When I try to Connect to Data Feed, a Service Connection Error comes up saying: Connection error message from service: Trading Evaluator - Delayed | Connection error: Not authorized. |Date-Time: 2021-03-11 03:21:20 What has happened and how do I resolve this? |
| [2021-03-11 09:36:54] |
| TimG - Posts: 3 |
|
I have the same problem. Connection worked yesterday but not today. Message Log Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2021-03-11 04:23:48.987 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-03-11 04:23:48.988 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-11 04:23:48.988 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-03-11 04:23:48.988 Trading Evaluator - Delayed | Network connection to server complete. | 2021-03-11 04:23:49.087 Trading Evaluator - Delayed | Starting socket receive thread. | 2021-03-11 04:23:49.087 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-11 04:23:49.087 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2021-03-11 04:23:49.380 Trading Evaluator - Delayed | Sending logon request message. | 2021-03-11 04:23:49.380 Trading Evaluator - Delayed | Received logon response. | 2021-03-11 04:23:49.956 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2021-03-11 04:23:49.956 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2021-03-11 04:23:49.956 Trading Evaluator - Delayed | Connection error: Not authorized. | 2021-03-11 04:23:49.956 * Trading Evaluator - Delayed | Waiting for socket receive thread to end | 2021-03-11 04:23:49.995 DTC Client socket (1) | CloseSocket call. | 2021-03-11 04:23:49.995 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-11 04:23:49.995 Trading Evaluator - Delayed | Disconnected. | 2021-03-11 04:23:49.995 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-11 04:23:50.092 DTC Client socket (1) | Closed. | 2021-03-11 04:23:50.092 |
| [2021-03-11 10:22:18] |
| George B. - Posts: 6 |
|
I have the same problem. It just suddenly stopped. Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2021-03-11 05:19:37.944 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-03-11 05:19:37.945 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-11 05:19:37.945 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-03-11 05:19:37.945 Trading Evaluator - Delayed | Network connection to server complete. | 2021-03-11 05:19:38.044 Trading Evaluator - Delayed | Starting socket receive thread. | 2021-03-11 05:19:38.044 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-11 05:19:38.044 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2021-03-11 05:19:38.338 Trading Evaluator - Delayed | Sending logon request message. | 2021-03-11 05:19:38.338 Trading Evaluator - Delayed | Received logon response. | 2021-03-11 05:19:38.914 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2021-03-11 05:19:38.914 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2021-03-11 05:19:38.915 Trading Evaluator - Delayed | Connection error: Not authorized. | 2021-03-11 05:19:38.915 * Trading Evaluator - Delayed | Waiting for socket receive thread to end | 2021-03-11 05:19:38.966 DTC Client socket (1) | CloseSocket call. | 2021-03-11 05:19:38.966 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-11 05:19:38.966 Trading Evaluator - Delayed | Disconnected. | 2021-03-11 05:19:38.966 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-11 05:19:39.062 DTC Client socket (1) | Closed. | 2021-03-11 05:19:39.062 |
| [2021-03-11 10:33:06] |
| |
|
We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 10:37:35] |
| |
|
This is resolved. There was a problem with our latest update which we need to look into later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: