Support Board
Date/Time: Sat, 23 Nov 2024 02:33:29 +0000
AMP charge for Seirra Chart
View Count: 1389
| [2021-03-10 09:04:13] |
| User353955 - Posts: 13 |
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Hello, I've been charged $22 for Sierra Chart package 10 yesterday. "In the case of Sierra Chart users who have Sierra Chart accounts provided through AMP, if you have not yet logged in March 2021 to Sierra Chart, then you will be responsible for paying for Sierra Chart, for March." Link: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker | Post: 255379 I have last logged into Sierra Chart on 2021-03-03 22:52:33 (6.44 days ago). Please advise. Date Time Of Last Edit: 2021-03-10 09:46:21
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| [2021-03-10 09:12:54] |
| User353955 - Posts: 13 |
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I have reviewed my March 1st statement and I was charged $5.29 for FEB21 Sierra Denali Data Fee too. $27.29 charges in total this month. Date Time Of Last Edit: 2021-03-10 09:47:27
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| [2021-03-10 09:43:31] |
| User329962 - Posts: 8 |
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hi, i got charged by AMP 3 times this month! 01-MAR-21 01-MAR-21 FEB21 Sierra Package 5 01 USD 25.00 DR 01-MAR-21 01-MAR-21 FEB21 Sierra Denali Data Fee 01 USD 10.00 DR 01-MAR-21 01-MAR-21 FEB21 Sierra Denali Data Fee 01 USD 20.00 DR TOTAL 01 USD 55.00 DR 08-MAR-21 08-MAR-21 FEB21 Per CQG EUREX Ultra Non Pro 01 EUR 19.00 DR TOTAL 01 EUR 19.00 DR 08-MAR-21 08-MAR-21 FEB21 Per CQG CME NonPro Level 2 01 USD 11.00 DR TOTAL 01 USD 11.00 DR 09-MAR-21 09-MAR-21 MAR21 Sierra Denali Data Fee 01 USD 10.00 DR 09-MAR-21 09-MAR-21 MAR21 Sierra Package 11 01 USD 46.00 DR TOTAL 01 USD 56.00 DR and i paid for EUREX directly to SC. Can someone explain me this? |
| [2021-03-10 22:53:50] |
| John - SC Support - Posts: 36238 |
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Sorry, but we made a mistake in our analysis. The following charges from AMP are correct: 09-MAR-21 09-MAR-21 MAR21 Sierra Denali Data Fee 01 USD 10.00 DR
09-MAR-21 09-MAR-21 MAR21 Sierra Package 11 01 USD 46.00 DR TOTAL 01 USD 56.00 DR We missed that this was added to your Sierra Chart account and your Usage Time was extended until April 10, 2021. Therefore, you do not need to make another payment until that time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 19:41:51] |
| User353955 - Posts: 13 |
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Hi SC support - can you advise me on the above please or should I open a ticket with AMP? Thanks |
| [2021-03-11 21:21:06] |
| John - SC Support - Posts: 36238 |
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User353955: Our apologies, we thought the other posts were from you. We did not realize that someone else had posted. In your case the charge from AMP for March 2021 is correct. That is why your current Usage Time ends on April 10, 2021 without you being charged by us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-15 11:38:39] |
| User353955 - Posts: 13 |
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Hi John, I have spoken to Max at AMP and I have been told that this charge for March 2021 has come from you not them. You charged these fees to AMP, who in turn charged me for Package 10. You comment on 04/03/21 "In the case of Sierra Chart users who have Sierra Chart accounts provided through AMP, if you have not yet logged in March 2021 to Sierra Chart, then you will be responsible for paying for Sierra Chart, for March." I logged into Sierra Chart on 03/03/21, the day before you said the above so there is no reason why I should be responsible for paying for Sierra Chart, for March. I have shared this thread with Max so you can speak to each other and get this sorted out please. |
| [2021-03-15 14:21:49] |
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I logged into Sierra Chart on 03/03/21, the day before you said the above so there is no reason why I should be responsible for paying for Sierra Chart, for March. Yes this is correct. You do not have to pay directly for March. Your account ends on April 10, 2021.I've been charged $22 for Sierra Chart package 10 yesterday. This is the additional cost for the Denali Exchange Data Feed which AMP activated in February and also renewed in March. See below.2021-02-22 14:25:12 (Your account identifier) Set Auto-Renew for Denali Exchange Data Feed to Denali Exchange Data Feed for All Services. Set to renew every 1 month. (AMP administrator identifier) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-15 14:22:24
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