Support Board
Date/Time: Tue, 25 Feb 2025 03:57:08 +0000
Transition to Direct Sierra Chart Billing For SC Accounts
View Count: 624
| [2021-03-10 04:02:21] |
| User764966 - Posts: 9 |
|
Hello, I am a bit confused as to how and what I should do. I have read your instructions but I'm still not getting it for some reason. Can you look at my account and let me know what I should do if I just want to maintain my data feed with you guys and continue using my charts as I have been using them please? If you could provide a step by step to help me do that it would be much appreciated |
| [2021-03-10 15:45:09] |
| John - SC Support - Posts: 38150 |
|
The only thing you need to do is to ensure that you have enough funds in your account with us (Sierra Chart) so that when a service comes up for renewal that it will automatically renew. In your case, the new renewal is on April 10, 2021 for Sierra Chart Package 5. Therefore, you would need to have at least $36.00 USD in your account with us prior to April 10 in order for the automatic renewal to take place on April 10. You can add funds to your account here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And be aware that you can always see the status of your account from the Account Control Panel on our website. You can access this through the following link and then logging in with the same Sierra Chart Account Name and Password that you use to login to the software: https://www.sierrachart.com/UserControlPanel.php For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 16:29:51] |
| |
|
This is explained right here: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker It is just a matter of adding 36 USD to your Services Balance. This is all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-10 16:30:33
|
| [2021-04-02 19:03:10] |
| User764966 - Posts: 9 |
|
you had stated my new renewal is on April 10, 2021 for Sierra Chart Package 5. But I am not seeing any new bars on my chart for today April 2nd, 2021. Please assist
|
| [2021-04-02 20:51:56] |
| John - SC Support - Posts: 38150 |
|
The exchanges are closed today for the Easter Weekend Holiday.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: