Support Board
Date/Time: Mon, 24 Feb 2025 09:24:31 +0000
Unable to connect to data feed
View Count: 399
| [2021-03-09 16:07:51] |
| User937524 - Posts: 8 |
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I am not able to connect the Sierra Chart to the data feed. I changed from level 5 to level service package today. I have been in contact with TransAct support to correct the problem.
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| [2021-03-09 18:39:54] |
| John - SC Support - Posts: 38116 |
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Is the account that you have logged into this Support Board with the account for which you are wanting data? Exactly what data are you wanting? Do you require Real-Time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 19:13:01] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Try connecting to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-09 19:13:19
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