Support Board
Date/Time: Mon, 24 Feb 2025 09:43:14 +0000
Unable to connect to data feed
View Count: 612
| [2021-03-09 12:14:51] |
| User937524 - Posts: 8 |
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My TransAct Futures account was reactivated yesterday. The DOM price ladder loaded and worked properly. However, the Sierra Charts would not connect to the data feed. I worked with TransAct personnel to fix the problem but unsuccessfully so far. I had a SC Level 5 service package which I changed to Level 3, but still unable to connect. I will paste the message log here:Reading Internal Order ID file. | 2021-03-09 07:02:44.005 Reading Trade Orders file. | 2021-03-09 07:02:44.087 Reading Trade Positions file. | 2021-03-09 07:02:44.088 Reading Trade Account Data files. | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 | 2021-03-09 07:02:44.088 UDPListener (1496). Port 22903 | Listening on UDP port 22903. | 2021-03-09 07:02:44.106 Software version: 2237 64-bit | 2021-03-09 07:02:44.107 Primary Thread ID: 5296 | 2021-03-09 07:02:44.107 Usage end date: 2021-03-23 | 2021-03-09 07:02:44.107 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-03-09 07:02:44.107 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-03-09 07:02:44.107 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-09 07:02:44.107 Current selected Data/Trading service: TransAct WS | 2021-03-09 07:02:44.107 Custom symbol settings values: disabled | 2021-03-09 07:02:44.107 Chart Update Interval: 40 | 2021-03-09 07:02:44.107 Intraday Data Storage Time Unit: 0 | 2021-03-09 07:02:44.107 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-09 07:02:44.107 2021-03-09 12:02:44 Local computer time in UTC | 2021-03-09 07:02:44.107 2021-03-09 07:02:44 Local computer time in SC Time Zone | 2021-03-09 07:02:44.107 2021-03-09 12:02:40 Server time in UTC | 2021-03-09 07:02:44.107 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-03-09 07:02:44.107 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-03-09 07:02:44.107 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-03-09 07:02:44.107 OS Version Number: 10.0 | 2021-03-09 07:02:44.107 Locale Setting: C | 2021-03-09 07:02:44.107 DLLs: UserContributedStudies_64.dll | 2021-03-09 07:02:44.107 Allowed protected custom studies: | 2021-03-09 07:02:44.107 DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-03-09 07:02:44.107 Created the DTC Protocol historical data server. | 2021-03-09 07:02:44.107 HD Server Manager | Listening on port 11098 | 2021-03-09 07:02:44.108 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-03-09 07:02:44.108 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-09 07:02:44.125 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-09 07:02:44.275 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-09 07:02:44.275 Received 5 login tokens. | 2021-03-09 07:02:44.652 Symbol settings MD5 received. Request ID: 1. | 2021-03-09 07:02:44.751 Symbol settings are up-to-date for transact.trading. | 2021-03-09 07:02:44.751 Files to Open on Startup | Opening file: RATIO.Cht | 2021-03-09 07:02:48.747 YMH1 20 Sec #1 | Reloading chart. | 2021-03-09 07:02:48.760 ESH1 20 Sec #2 | Reloading chart. | 2021-03-09 07:02:48.781 YMH1 20 Sec #3 | Reloading chart. | 2021-03-09 07:02:48.788 ESH1 20 Sec #4 | Reloading chart. | 2021-03-09 07:02:48.794 ESH1 20 Sec #5 | Reloading chart. | 2021-03-09 07:02:48.802 TICK-SP 1 Min #6 | Reloading chart. | 2021-03-09 07:02:48.808 NISS-SP 20 Sec #7 | Reloading chart. | 2021-03-09 07:02:48.814 ESH1 20 Sec #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-08 09:29:40. Next Bar Date Time: 2021-02-08 09:27:00. Filename: ESH1.scid | 2021-03-09 07:02:48.851 ESH1 20 Sec #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-08 09:29:40. Next Bar Date Time: 2021-02-08 09:27:00. Filename: ESH1.scid | 2021-03-09 07:02:48.859 YMH1 20 Sec #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 18:01:40. Next Bar Date Time: 2021-02-10 18:00:00. Filename: YMH1.scid | 2021-03-09 07:02:48.859 YMH1 20 Sec #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 18:01:40. Next Bar Date Time: 2021-02-10 18:00:00. Filename: YMH1.scid | 2021-03-09 07:02:48.893 ESH1 20 Sec #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-08 09:29:40. Next Bar Date Time: 2021-02-08 09:27:00. Filename: ESH1.scid | 2021-03-09 07:02:48.903 Starting DelayedDownloadMonitoringTimer | 2021-03-09 07:02:49.571 Starting HDTimeoutTimer | 2021-03-09 07:02:49.571 Historical data service client indicated that downloads are not enabled. Symbol: YMH1. Data Type: Intraday data | 2021-03-09 07:02:49.571 Historical data download ID 1 not found when removing ID from outstanding request set. | 2021-03-09 07:02:49.571 Historical data service client indicated that downloads are not enabled. Symbol: ESH1. Data Type: Intraday data | 2021-03-09 07:02:49.572 Historical data download ID 2 not found when removing ID from outstanding request set. | 2021-03-09 07:02:49.572 Historical data service client indicated that downloads are not enabled. Symbol: TICK-SP. Data Type: Intraday data | 2021-03-09 07:02:49.573 Historical data download ID 3 not found when removing ID from outstanding request set. | 2021-03-09 07:02:49.573 Historical data service client indicated that downloads are not enabled. Symbol: NISS-SP. Data Type: Intraday data | 2021-03-09 07:02:49.605 Historical data download ID 4 not found when removing ID from outstanding request set. | 2021-03-09 07:02:49.605 YMH1 20 Sec #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-09 07:02:50.236 ESH1 20 Sec #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-17 15:24:40. Next Bar Date Time: 2021-02-17 15:22:40. Filename: ESH1.scid | 2021-03-09 07:02:50.475 ESH1 20 Sec #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-17 15:24:40. Next Bar Date Time: 2021-02-17 15:22:40. Filename: ESH1.scid | 2021-03-09 07:02:50.491 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-03-09 07:02:50.822 ESH1 20 Sec #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-17 15:24:40. Next Bar Date Time: 2021-02-17 15:22:40. Filename: ESH1.scid | 2021-03-09 07:02:50.918 Chart #2 has tagged chart #1 for full recalculation. Chartbook: RATIO.Cht | 2021-03-09 07:02:55.011 ESH1 20 Sec #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-09 07:02:55.481 + Loading additional symbol data. | 2021-03-09 07:02:57.245 YMH1 20 Sec #1 | Performing a full recalculation because it has been tagged. Chartbook: RATIO.Cht | 2021-03-09 07:02:57.648 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-03-09 07:11:29.102 I appreciate your help in correcting this problem. |
| [2021-03-09 12:25:18] |
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First, you need to pay for Sierra Chart directly. Refer to: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker And your Sierra Chart account is expired. You need to pay for usage time following the instructions below. We have temporarily activated it for now. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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