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Date/Time: Mon, 24 Feb 2025 09:44:38 +0000

How to Post a Message for Support

DATA TRADE SERVICES

View Count: 833

[2021-03-09 00:35:43] #1 [Go To First Post]
User262667 - Posts: 36
My broker is AMP. Since AMP does not allow us to use TT fis order routing and we have to use CQG order routing - MY QUESTION IS = When setting up SC Data trade services - I should use (My only choice) 'SC DATA ALL SERVICES/DATA (trading) Correct????

[2021-03-09 15:52:08] #2 [Go To First Post]
John - SC Support - Posts: 38116
No, you will set the Service to "CQG WebAPI". Refer to the Setup Instructions at the following link for how to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-09 21:28:35] #3 [Go To First Post]
User262667 - Posts: 36
I'm paying for Denali data feed. Why would I pay for Denali for full book and then set up SC with the CQG data feed. Per AMP and SC charts we are to use only "CQG order routing" Please explain. Thanks.

[2021-03-09 21:57:04] #4 [Go To First Post]
John - SC Support - Posts: 38116
You need to set the Service to "CQG WebAPI" in order to connect Sierra Chart to CQG for Order Routing. As long as you also have the Denali Exchange Data Feed, then your data will come from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-09 22:50:47] #5 [Go To First Post]
User262667 - Posts: 36
I keep on getting translation error. I use the translation function many times. Also, when I bring up the DOM. I get the same transslation errors.

[2021-03-09 23:40:52] #6 [Go To First Post]
User262667 - Posts: 36
John: When I do what you recommend, I'm also not getting any live data any live data. Please help.

[2021-03-09 23:53:21] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not know what is meant by "translation error". If there is an error in the Message Log related to this, then provide that by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-10 00:20:13] #8 [Go To First Post]
User262667 - Posts: 36
John: I am not getting any live data at all. My SC platform at AMP is only enabled for one thins - "CQG order routing" only. AMP just told me that I should not use "CQG web API" for this. When I use your "SC data - All services (data0" everything works fine. Please, I'm not trying to be difficult. Its just that when I sue "CQG Web API" I get no live data at all. Please help.

[2021-03-10 00:22:39] #9 [Go To First Post]
User262667 - Posts: 36
All my data end on 3/5/21 - last Friday. Nothing since.

[2021-03-10 00:38:20] #10 [Go To First Post]
User262667 - Posts: 36
Reading Internal Order ID file. \| 2021-03-09 19:06:16.589 Reading Trade Orders file. \| 2021-03-09 19:06:16.665 Reading Trade Positions file. \| 2021-03-09 19:06:16.665 Reading Trade Account Data files. \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EPZ19 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.JY6M20 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EPM20 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EPM20 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EU6U20 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EPU20 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.ENQH21 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.ENQH21 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EPH21 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.RTYH21 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.EPH21 \| 2021-03-09 19:06:16.666 Subscribing to symbol for symbol alert: F.US.ENQH21 \| 2021-03-09 19:06:16.666 UDPListener (1464). Port 22904 \| Listening on UDP port 22904. \| 2021-03-09 19:06:16.685 Software version: 2234 64-bit \| 2021-03-09 19:06:16.685 Primary Thread ID: 8016 \| 2021-03-09 19:06:16.685 Usage end date: 2021-04-02 \| 2021-03-09 19:06:16.685 Enabled for: Advanced Features 2. \| 2021-03-09 19:06:16.685 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-09 19:06:16.685 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-03-09 19:06:16.685 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-03-09 19:06:16.685 Enabled for exchange2: CME \| 2021-03-09 19:06:16.685 Allow Support for Sierra Chart Data Feeds is disabled. \| 2021-03-09 19:06:16.685 Current selected Data/Trading service: CQG WebAPI \| 2021-03-09 19:06:16.685 Custom symbol settings values: disabled \| 2021-03-09 19:06:16.685 Chart Update Interval: 500 \| 2021-03-09 19:06:16.685 Intraday Data Storage Time Unit: 0 \| 2021-03-09 19:06:16.685 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-03-09 19:06:16.685 2021-03-10 00:06:16 Local computer time in UTC \| 2021-03-09 19:06:16.685 2021-03-09 19:06:16 Local computer time in SC Time Zone \| 2021-03-09 19:06:16.686 2021-03-10 00:06:14 Server time in UTC \| 2021-03-09 19:06:16.686 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-03-09 19:06:16.686 Program path: C:\SierraChart\ \| 2021-03-09 19:06:16.686 Data Files path: C:\SierraChart\Data\ \| 2021-03-09 19:06:16.686 OS Version Number: 10.0 \| 2021-03-09 19:06:16.686 Locale Setting: C \| 2021-03-09 19:06:16.686 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-03-09 19:06:16.687 Allowed protected custom studies: \| 2021-03-09 19:06:16.687 Created the DTC Protocol server. \| 2021-03-09 19:06:16.706 DTC Protocol Server listening on port 11099. \| 2021-03-09 19:06:16.707 Created the DTC Protocol historical data server. \| 2021-03-09 19:06:16.707 HD Server Manager \| Listening on port 11098 \| 2021-03-09 19:06:16.708 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2021-03-09 19:06:16.709 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-09 19:06:16.772 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-09 19:06:16.880 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-09 19:06:16.880 Received 5 login tokens. \| 2021-03-09 19:06:17.080 Symbol settings MD5 received. Request ID: 1. \| 2021-03-09 19:06:17.326 Symbol settings are up-to-date for cqg. \| 2021-03-09 19:06:17.326 Requesting current DateTime from Sierra Chart server. \| 2021-03-09 19:06:20.718 Received Date-time from server. Delay adjusted UTC Date-time: 2021-03-10 00:06:20.456. Round-trip delay: 00:00:00.216 \| 2021-03-09 19:06:21.152 Computer time to server time difference: 00:00:00.695 \| 2021-03-09 19:06:21.152 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. \| 2021-03-09 19:06:21.153 Files to Open on Startup \| Opening file: VOLUME.Cht \| 2021-03-09 19:06:21.218 F.US.EPH21 Rev. 5t #6 \| Reloading chart. \| 2021-03-09 19:06:21.237 F.US.EPH21 [CV] 200 Volume #5 \| Reloading chart. \| 2021-03-09 19:06:21.253 F.US.EPH21 [CV] 200 Volume #5 \| Performing historical Daily data download for symbol F.US.EPH21 starting at last date in file. \| 2021-03-09 19:06:21.255 Starting DelayedDownloadMonitoringTimer \| 2021-03-09 19:06:21.255 Starting HDTimeoutTimer \| 2021-03-09 19:06:21.255 Added historical Daily data request for F.US.EPH21 to the queue. \| 2021-03-09 19:06:21.255 Triggering next historical data download in queue. \| 2021-03-09 19:06:21.255 F.US.EPH21 [CV] 200 Volume #5 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.279 F.US.EPH21 [CV] 200 Volume #1 \| Reloading chart. \| 2021-03-09 19:06:21.305 F.US.EPH21 [CV] 200 Volume #1 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.323 F.US.EPH21 [CV] 200 Volume #2 \| Reloading chart. \| 2021-03-09 19:06:21.336 F.US.EPH21 [CV] 200 Volume #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.354 F.US.EPH21 [CV] 200 Volume #3 \| Reloading chart. \| 2021-03-09 19:06:21.366 F.US.EPH21 [CV] 200 Volume #3 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.383 F.US.EPH21 [CV] 200 Volume #4 \| Reloading chart. \| 2021-03-09 19:06:21.394 F.US.EPH21 [CV] 200 Volume #4 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.414 Files to Open on Startup \| Opening file: RANGECHART.Cht \| 2021-03-09 19:06:21.439 F.US.EPH21 [CV] 1.25 Range #1 \| Reloading chart. \| 2021-03-09 19:06:21.489 F.US.EPH21 [CV] 1.25 Range #1 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.511 F.US.EPH21 [CV] 1.25 Range #2 \| Reloading chart. \| 2021-03-09 19:06:21.525 F.US.EPH21 [CV] 1.25 Range #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.545 F.US.EPH21 [CV] 1.25 Range #4 \| Reloading chart. \| 2021-03-09 19:06:21.558 F.US.EPH21 [CV] 1.25 Range #4 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.578 F.US.EPH21 [CV] 1.25 Range #5 \| Reloading chart. \| 2021-03-09 19:06:21.590 F.US.EPH21 [CV] 1.25 Range #5 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.609 F.US.EPH21 [CV] 1.25 Range #6 \| Reloading chart. \| 2021-03-09 19:06:21.656 F.US.EPH21 [CV] 1.25 Range #6 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.678 F.US.EPH21 Rev. 5t #3 \| Reloading chart. \| 2021-03-09 19:06:21.692 Files to Open on Startup \| Opening file: TICKCHART.Cht \| 2021-03-09 19:06:21.706 F.US.EPH21 [CV] 200 Trades #2 \| Reloading chart. \| 2021-03-09 19:06:21.779 F.US.EPH21 [CV] 200 Trades #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.806 Files to Open on Startup \| Opening file: TIME.Cht \| 2021-03-09 19:06:21.837 F.US.EPH21 [CV] 15 Min #1 \| Reloading chart. \| 2021-03-09 19:06:21.909 F.US.EPH21 [CV] 15 Min #1 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:21.931 Files to Open on Startup \| Opening file: PURECHARTS.Cht \| 2021-03-09 19:06:21.958 F.US.EPH21 [CBV] 2.50 Range #3 \| Reloading chart. \| 2021-03-09 19:06:21.994 F.US.EPH21 [CBV] 2.50 Range #3 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:22.017 F.US.MESH21 [CBV] 2.50 Range #2 \| Reloading chart. \| 2021-03-09 19:06:22.063 F.US.MESH21 [CBV] 2.50 Range #2 \| Performing historical Daily data download for symbol F.US.MESH21 starting at last date in file. \| 2021-03-09 19:06:22.066 Added historical Daily data request for F.US.MESH21 to the queue. \| 2021-03-09 19:06:22.066 F.US.MESH21 [CBV] 2.50 Range #2 \| Waiting for historical downloads to complete with the IDs: 2, \| 2021-03-09 19:06:22.086 F.US.ENQH21 [CBV] 2.50 Range #5 \| Reloading chart. \| 2021-03-09 19:06:22.097 F.US.ENQH21 [CBV] 2.50 Range #5 \| Performing historical Daily data download for symbol F.US.ENQH21 starting at last date in file. \| 2021-03-09 19:06:22.100 Added historical Daily data request for F.US.ENQH21 to the queue. \| 2021-03-09 19:06:22.100 F.US.ENQH21 [CBV] 2.50 Range #5 \| Waiting for historical downloads to complete with the IDs: 3, \| 2021-03-09 19:06:22.124 F.US.RTYH21 [CBV] 1.0 Range #1 \| Reloading chart. \| 2021-03-09 19:06:22.132 F.US.RTYH21 [CBV] 1.0 Range #1 \| Performing historical Daily data download for symbol F.US.RTYH21 starting at last date in file. \| 2021-03-09 19:06:22.134 Added historical Daily data request for F.US.RTYH21 to the queue. \| 2021-03-09 19:06:22.134 F.US.RTYH21 [CBV] 1.0 Range #1 \| Waiting for historical downloads to complete with the IDs: 4, \| 2021-03-09 19:06:22.157 Files to Open on Startup \| Opening file: TEST.Cht \| 2021-03-09 19:06:22.171 F.US.EPH21 [CV] 1.25 Range #12 \| Reloading chart. \| 2021-03-09 19:06:22.215 F.US.EPH21 [CV] 1.25 Range #12 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:22.238 F.US.EPH21 [CV] 1.25 Range #2 \| Reloading chart. \| 2021-03-09 19:06:22.253 F.US.EPH21 [CV] 1.25 Range #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:22.278 F.US.EPH21 [CV] 1.25 Range #6 \| Reloading chart. \| 2021-03-09 19:06:22.331 F.US.EPH21 [CV] 1.25 Range #6 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-03-09 19:06:22.357 HD Request # 1 \| Downloading Historical Daily chart data for F.US.EPH21. Starting date: 2021-03-05. Service: cqg \| 2021-03-09 19:06:22.387 HD Request # 1 \| Requesting historical Daily data for ESH21 starting at 2021-03-04. SC External HD service. \| 2021-03-09 19:06:22.387 HD Request # 1 \| Receiving historical Daily data for F.US.EPH21 starting at 2021-03-05 \| 2021-03-09 19:06:23.551 HD Request # 1 \| Writing historical Daily data to the file F.US.EPH21.dly \| 2021-03-09 19:06:23.552 HD Request # 1 \| Bytes received: 295 \| 2021-03-09 19:06:23.555 HD Request # 1 \| Received 5 records from 2021-03-05 00:00:00 to 2021-03-10 00:00:00 (6.0 days) and wrote 4 records for F.US.EPH21 \| 2021-03-09 19:06:23.555 HD Request # 1 \| Completion time: 1s \| 2021-03-09 19:06:23.555 HD Request # 1 \| Daily data download complete for F.US.EPH21. Unique request ID: 1 \| 2021-03-09 19:06:23.555 Removing historical data download ID 1. \| 2021-03-09 19:06:23.555 Triggering next historical data download in queue. \| 2021-03-09 19:06:23.555 HD Request # 2 \| Downloading Historical Daily chart data for F.US.MESH21. Starting date: 2021-03-05. Service: cqg \| 2021-03-09 19:06:23.557 HD Request # 2 \| Requesting historical Daily data for ETH21 starting at 2021-03-04. SC External HD service. \| 2021-03-09 19:06:23.557 F.US.EPH21 [CV] 1.25 Range #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.593 F.US.EPH21 [CV] 1.25 Range #5 \| Reloading chart. \| 2021-03-09 19:06:23.594 F.US.EPH21 [CV] 1.25 Range #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.671 F.US.EPH21 [CV] 1.25 Range #6 \| Reloading chart. \| 2021-03-09 19:06:23.672 F.US.EPH21 [CV] 1.25 Range #12 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.703 F.US.EPH21 [CV] 1.25 Range #12 \| Reloading chart. \| 2021-03-09 19:06:23.708 F.US.EPH21 [CV] 1.25 Range #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.750 F.US.EPH21 [CV] 1.25 Range #2 \| Reloading chart. \| 2021-03-09 19:06:23.751 F.US.EPH21 [CV] 200 Volume #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.755 F.US.EPH21 [CV] 200 Volume #5 \| Reloading chart. \| 2021-03-09 19:06:23.756 F.US.EPH21 [CV] 200 Trades #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.781 F.US.EPH21 [CV] 200 Trades #2 \| Reloading chart. \| 2021-03-09 19:06:23.782 F.US.EPH21 [CV] 200 Volume #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.796 F.US.EPH21 [CV] 200 Volume #1 \| Reloading chart. \| 2021-03-09 19:06:23.797 F.US.EPH21 [CV] 1.25 Range #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.827 F.US.EPH21 [CV] 1.25 Range #6 \| Reloading chart. \| 2021-03-09 19:06:23.828 F.US.EPH21 [CV] 200 Volume #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.834 F.US.EPH21 [CV] 200 Volume #2 \| Reloading chart. \| 2021-03-09 19:06:23.835 F.US.EPH21 [CV] 200 Volume #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.874 F.US.EPH21 [CV] 200 Volume #3 \| Reloading chart. \| 2021-03-09 19:06:23.876 F.US.EPH21 [CV] 200 Volume #4 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.906 F.US.EPH21 [CV] 200 Volume #4 \| Reloading chart. \| 2021-03-09 19:06:23.907 F.US.EPH21 [CV] 15 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.921 F.US.EPH21 [CV] 15 Min #1 \| Reloading chart. \| 2021-03-09 19:06:23.922 F.US.EPH21 [CV] 1.25 Range #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:23.999 F.US.EPH21 [CV] 1.25 Range #1 \| Reloading chart. \| 2021-03-09 19:06:24.000 F.US.EPH21 [CBV] 2.50 Range #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:24.003 F.US.EPH21 [CBV] 2.50 Range #3 \| Reloading chart. \| 2021-03-09 19:06:24.003 F.US.EPH21 [CV] 1.25 Range #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:24.031 F.US.EPH21 [CV] 1.25 Range #2 \| Reloading chart. \| 2021-03-09 19:06:24.032 F.US.EPH21 [CV] 1.25 Range #4 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:24.046 F.US.EPH21 [CV] 1.25 Range #4 \| Reloading chart. \| 2021-03-09 19:06:24.047 F.US.EPH21 [CV] 1.25 Range #5 \| Reloading chart. \| 2021-03-09 19:06:24.094 F.US.EPH21 [CV] 1.25 Range #6 \| Reloading chart. \| 2021-03-09 19:06:24.508 F.US.EPH21 [CV] 1.25 Range #12 \| Reloading chart. \| 2021-03-09 19:06:24.540 F.US.EPH21 [CV] 200 Volume #5 \| Reloading chart. \| 2021-03-09 19:06:24.569 HD Request # 2 \| Receiving historical Daily data for F.US.MESH21 starting at 2021-03-05 \| 2021-03-09 19:06:25.017 HD Request # 2 \| Writing historical Daily data to the file F.US.MESH21.dly \| 2021-03-09 19:06:25.017 HD Request # 2 \| Bytes received: 286 \| 2021-03-09 19:06:25.021 HD Request # 2 \| Received 5 records from 2021-03-05 00:00:00 to 2021-03-10 00:00:00 (6.0 days) and wrote 4 records for F.US.MESH21 \| 2021-03-09 19:06:25.021 HD Request # 2 \| Completion time: 2s \| 2021-03-09 19:06:25.021 HD Request # 2 \| Daily data download complete for F.US.MESH21. Unique request ID: 2 \| 2021-03-09 19:06:25.021 Removing historical data download ID 2. \| 2021-03-09 19:06:25.021 Triggering next historical data download in queue. \| 2021-03-09 19:06:25.021 HD Request # 3 \| Downloading Historical Daily chart data for F.US.ENQH21. Starting date: 2021-03-05. Service: cqg \| 2021-03-09 19:06:25.024 HD Request # 3 \| Requesting historical Daily data for NQH21 starting at 2021-03-04. SC External HD service. \| 2021-03-09 19:06:25.024 F.US.EPH21 [CV] 1.25 Range #2 \| Reloading chart. \| 2021-03-09 19:06:25.025 F.US.EPH21 [CV] 200 Volume #1 \| Reloading chart. \| 2021-03-09 19:06:25.054 F.US.EPH21 [CV] 200 Trades #2 \| Reloading chart. \| 2021-03-09 19:06:25.081 F.US.EPH21 [CV] 200 Volume #2 \| Reloading chart. \| 2021-03-09 19:06:25.108 F.US.EPH21 [CV] 1.25 Range #6 \| Reloading chart. \| 2021-03-09 19:06:25.540 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-03-09 19:06:25.570 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-03-09 19:06:25.570 F.US.EPH21 [CV] 200 Volume #3 \| Reloading chart. \| 2021-03-09 19:06:25.672 F.US.EPH21 [CV] 200 Volume #4 \| Reloading chart. \| 2021-03-09 19:06:25.699 CQG WebSocket socket (4) \| Creating socket. Using TLS 1.2. \| 2021-03-09 19:06:25.703 CQG WebSocket socket (4) \| New receive buffer size: 5242880 \| 2021-03-09 19:06:25.703 CQG WebSocket socket (4) \| Connecting to IP: 208.48.16.35. \| 2021-03-09 19:06:25.703 CQG WebSocket \| Opening WebSocket. \| 2021-03-09 19:06:25.866 CQG WebSocket \| Sending WebSocket handshake. \| 2021-03-09 19:06:25.866 F.US.EPH21 [CV] 15 Min #1 \| Reloading chart. \| 2021-03-09 19:06:26.031 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-03-09 19:06:26.058 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-03-09 19:06:26.058 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: 1DH/EiE8PUrNoWVBqgFEKPffQao= \| 2021-03-09 19:06:26.058 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-03-09 19:06:26.058 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-03-09 19:06:26.058 CQG WebSocket \| Server header \| \| 2021-03-09 19:06:26.058 CQG WebSocket \| Web socket state is now open. \| 2021-03-09 19:06:26.058 CQG WebAPI \| WebSocket connected. \| 2021-03-09 19:06:26.058 CQG WebAPI \| Sending market data logon message. \| 2021-03-09 19:06:26.058 F.US.EPH21 [CBV] 2.50 Range #3 \| Reloading chart. \| 2021-03-09 19:06:26.058 F.US.EPH21 [CV] 1.25 Range #1 \| Reloading chart. \| 2021-03-09 19:06:26.117 F.US.EPH21 [CV] 1.25 Range #2 \| Reloading chart. \| 2021-03-09 19:06:26.144 CQG WebAPI \| Base Time: 2021-02-28T20:23:27. 2021-02-28 20:23:27 \| 2021-03-09 19:06:26.524 CQG WebAPI \| Logon successful. Session Token = NvwqgoxDcU9r8oDV8otph8IXI43qopzD7HTOXfKMpfwFNJm7Fqv7b8RM6j2x6vzGsO85LIWvPma \| 2021-03-09 19:06:26.524 CQG WebAPI \| Connected to server complete. \| 2021-03-09 19:06:26.524 Triggering next historical data download in queue. \| 2021-03-09 19:06:26.814 Triggering next historical data download in queue. \| 2021-03-09 19:06:26.814 Triggering next historical data download in queue. \| 2021-03-09 19:06:26.814 Triggering next historical data download in queue. \| 2021-03-09 19:06:26.814 Subscribing to symbol for symbol alert. F.US.EPZ19 \| 2021-03-09 19:06:26.814 CQG WebAPI \| Starting real-time market data updates for: F.US.EPZ19. ID: 1 Service code: cqg \| 2021-03-09 19:06:26.814 CQG WebAPI \| Sending symbol resolution request for F.US.EPZ19. ID: 590070 \| 2021-03-09 19:06:26.814 CQG WebAPI \| Requesting security definition data for: F.US.EPZ19. ID: 1 \| 2021-03-09 19:06:26.814 Subscribing to symbol for symbol alert. F.US.JY6M20 \| 2021-03-09 19:06:26.814 CQG WebAPI \| Starting real-time market data updates for: F.US.JY6M20. ID: 2 Service code: cqg \| 2021-03-09 19:06:26.815 CQG WebAPI \| Sending symbol resolution request for F.US.JY6M20. ID: 590071 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Requesting security definition data for: F.US.JY6M20. ID: 2 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.EPM20 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Starting real-time market data updates for: F.US.EPM20. ID: 3 Service code: cqg \| 2021-03-09 19:06:26.815 CQG WebAPI \| Sending symbol resolution request for F.US.EPM20. ID: 590072 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Requesting security definition data for: F.US.EPM20. ID: 3 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.EPM20 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.EU6U20 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Starting real-time market data updates for: F.US.EU6U20. ID: 4 Service code: cqg \| 2021-03-09 19:06:26.815 CQG WebAPI \| Sending symbol resolution request for F.US.EU6U20. ID: 590073 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Requesting security definition data for: F.US.EU6U20. ID: 4 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.EPU20 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Starting real-time market data updates for: F.US.EPU20. ID: 5 Service code: cqg \| 2021-03-09 19:06:26.815 CQG WebAPI \| Sending symbol resolution request for F.US.EPU20. ID: 590074 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Requesting security definition data for: F.US.EPU20. ID: 5 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.ENQH21 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQM21. ID: 7 Service code: cqg \| 2021-03-09 19:06:26.815 CQG WebAPI \| Sending symbol resolution request for F.US.ENQM21. ID: 590075 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Requesting security definition data for: F.US.ENQM21. ID: 7 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQH21. ID: 6 Service code: cqg \| 2021-03-09 19:06:26.815 CQG WebAPI \| Sending symbol resolution request for F.US.ENQH21. ID: 590076 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Requesting security definition data for: F.US.ENQH21. ID: 6 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.ENQH21 \| 2021-03-09 19:06:26.815 Subscribing to symbol for symbol alert. F.US.EPH21 \| 2021-03-09 19:06:26.815 CQG WebAPI \| Starting real-time market data updates for: F.US.EPM21. ID: 9 Service code: cqg \| 2021-03-09 19:06:26.816 CQG WebAPI \| Sending symbol resolution request for F.US.EPM21. ID: 590077 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Requesting security definition data for: F.US.EPM21. ID: 9 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Starting real-time market data updates for: F.US.EPH21. ID: 8 Service code: cqg \| 2021-03-09 19:06:26.816 CQG WebAPI \| Sending symbol resolution request for F.US.EPH21. ID: 590078 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Requesting security definition data for: F.US.EPH21. ID: 8 \| 2021-03-09 19:06:26.816 Subscribing to symbol for symbol alert. F.US.RTYH21 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Starting real-time market data updates for: F.US.RTYM21. ID: 11 Service code: cqg \| 2021-03-09 19:06:26.816 CQG WebAPI \| Sending symbol resolution request for F.US.RTYM21. ID: 590079 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Requesting security definition data for: F.US.RTYM21. ID: 11 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Starting real-time market data updates for: F.US.RTYH21. ID: 10 Service code: cqg \| 2021-03-09 19:06:26.816 CQG WebAPI \| Sending symbol resolution request for F.US.RTYH21. ID: 590080 \| 2021-03-09 19:06:26.816 CQG WebAPI \| Requesting security definition data for: F.US.RTYH21. ID: 10 \| 2021-03-09 19:06:26.816 Subscribing to symbol for symbol alert. F.US.EPH21 \| 2021-03-09 19:06:26.816 Subscribing to symbol for symbol alert. F.US.ENQH21 \| 2021-03-09 19:06:26.816 Updated verified funded futures trading account ending date to: 2021-04-09 00:06:26 \| 2021-03-09 19:06:26.818 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-03-09 19:06:26.818 HD Request # 3 \| Receiving historical Daily data for F.US.ENQH21 starting at 2021-03-05 \| 2021-03-09 19:06:26.818 HD Request # 3 \| Writing historical Daily data to the file F.US.ENQH21.dly \| 2021-03-09 19:06:26.819 HD Request # 3 \| Bytes received: 305 \| 2021-03-09 19:06:26.823 HD Request # 3 \| Received 5 records from 2021-03-05 00:00:00 to 2021-03-10 00:00:00 (6.0 days) and wrote 4 records for F.US.ENQH21 \| 2021-03-09 19:06:26.823 HD Request # 3 \| Completion time: 1s \| 2021-03-09 19:06:26.823 HD Request # 3 \| Daily data download complete for F.US.ENQH21. Unique request ID: 3 \| 2021-03-09 19:06:26.823 Removing historical data download ID 3. \| 2021-03-09 19:06:26.823 No download requests in the queue to start downloads for. \| 2021-03-09 19:06:26.823 No download requests in the queue to start downloads for. \| 2021-03-09 19:06:26.823 No download requests in the queue to start downloads for. \| 2021-03-09 19:06:26.823 HD Request # 4 \| Downloading Historical Daily chart data for F.US.RTYH21. Starting date: 2021-03-05. Service: cqg \| 2021-03-09 19:06:26.825 HD Request # 4 \| Requesting historical Daily data for QRH21 starting at 2021-03-04. SC External HD service. \| 2021-03-09 19:06:26.825 F.US.EPH21 [CV] 1.25 Range #4 \| Reloading chart. \| 2021-03-09 19:06:26.830 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-03-09 19:06:26.859 Symbol Error - F.US.EPZ19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-03-09 19:06:26.859 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-03-09 19:06:26.860 Symbol Error - F.US.JY6M20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-03-09 19:06:26.860 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-03-09 19:06:26.860 Symbol Error - F.US.EPM20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-03-09 19:06:26.860 F.US.MESH21 [CBV] 2.50 Range #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:26.865 F.US.MESH21 [CBV] 2.50 Range #2 \| Reloading chart. \| 2021-03-09 19:06:26.865 CQG WebAPI \| Using primary service for historical data for F.US.EPH21 \| 2021-03-09 19:06:26.873 Starting DelayedDownloadMonitoringTimer \| 2021-03-09 19:06:26.873 Starting HDTimeoutTimer \| 2021-03-09 19:06:26.873 Added historical Intraday data request for F.US.EPH21 to the queue. \| 2021-03-09 19:06:26.873 Intraday data recording state for symbol F.US.EPH21 is set to download 'Pending'. \| 2021-03-09 19:06:26.873 Triggering next historical data download in queue. \| 2021-03-09 19:06:26.873 Delaying start of download for F.US.EPH21 \| 2021-03-09 19:06:26.873 F.US.ENQH21 [CBV] 2.50 Range #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-09 19:06:26.879 F.US.ENQH21 [CBV] 2.50 Range #5 \| Reloading chart. \| 2021-03-09 19:06:26.880 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQM21. Search Symbol: F.US.ENQM21. Request ID: 590075. Contract ID: 1. \| 2021-03-09 19:06:26.891 CQG WebAPI \| Requesting market data for F.US.ENQM21 \| 2021-03-09 19:06:26.891 CQG WebAPI \| Brokerage name: AMP. Account Name: 110872 \| 2021-03-09 19:06:26.892 CQG WebAPI \| Sending collateral subscribe request. \| 2021-03-09 19:06:26.892 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQH21. Search Symbol: F.US.ENQH21. Request ID: 590076. Contract ID: 2. \| 2021-03-09 19:06:26.892 CQG WebAPI \| Requesting market data for F.US.ENQH21 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 590077. Contract ID: 3. \| 2021-03-09 19:06:26.893 CQG WebAPI \| Requesting market data for F.US.EPM21 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPH21. Search Symbol: F.US.EPH21. Request ID: 590078. Contract ID: 4. \| 2021-03-09 19:06:26.893 CQG WebAPI \| Requesting market data for F.US.EPH21 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Received symbol resolution report for symbol F.US.RTYM21. Search Symbol: F.US.RTYM21. Request ID: 590079. Contract ID: 5. \| 2021-03-09 19:06:26.893 CQG WebAPI \| Requesting market data for F.US.RTYM21 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Received symbol resolution report for symbol F.US.RTYH21. Search Symbol: F.US.RTYH21. Request ID: 590080. Contract ID: 6. \| 2021-03-09 19:06:26.893 CQG WebAPI \| Requesting market data for F.US.RTYH21 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-03-09 19:06:26.893 Symbol Error - F.US.EU6U20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-03-09 19:06:26.893 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-03-09 19:06:26.893 Symbol Error - F.US.EPU20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-03-09 19:06:26.893 CQG WebAPI \| Starting real-time market data updates for: F.US.EU6M21. ID: 13 Service code: cqg \| 2021-03-09 19:06:26.893 CQG WebAPI \| Sending symbol resolution request for F.US.EU6M21. ID: 590083 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Requesting security definition data for: F.US.EU6M21. ID: 13 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Starting real-time market data updates for: F.US.EU6H21. ID: 12 Service code: cqg \| 2021-03-09 19:06:26.893 CQG WebAPI \| Sending symbol resolution request for F.US.EU6H21. ID: 590084 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Requesting security definition data for: F.US.EU6H21. ID: 12 \| 2021-03-09 19:06:26.893 CQG WebAPI \| Starting real-time market data updates for: F.US.JY6M21. ID: 15 Service code: cqg \| 2021-03-09 19:06:26.894 CQG WebAPI \| Sending symbol resolution request for F.US.JY6M21. ID: 590085 \| 2021-03-09 19:06:26.894 CQG WebAPI \| Requesting security definition data for: F.US.JY6M21. ID: 15 \| 2021-03-09 19:06:26.894 CQG WebAPI \| Starting real-time market data updates for: F.US.JY6H21. ID: 14 Service code: cqg \| 2021-03-09 19:06:26.894 CQG WebAPI \| Sending symbol resolution request for F.US.JY6H21. ID: 590086 \| 2021-03-09 19:06:26.894 CQG WebAPI \| Requesting security definition data for: F.US.JY6H21. ID: 14 \| 2021-03-09 19:06:26.894 Requesting market depth updates for: F.US.EPH21 if supported. \| 2021-03-09 19:06:26.894 CQG WebAPI \| Requesting market data including full depth for F.US.EPH21 \| 2021-03-09 19:06:26.894 CQG WebAPI \| Starting real-time market data updates for: F.US.MESM21. ID: 17 Service code: cqg \| 2021-03-09 19:06:26.903 CQG WebAPI \| Sending symbol resolution request for F.US.MESM21. ID: 590087 \| 2021-03-09 19:06:26.903 CQG WebAPI \| Requesting security definition data for: F.US.MESM21. ID: 17 \| 2021-03-09 19:06:26.903 CQG WebAPI \| Starting real-time market data updates for: F.US.MESH21. ID: 16 Service code: cqg \| 2021-03-09 19:06:26.903 CQG WebAPI \| Sending symbol resolution request for F.US.MESH21. ID: 590088 \| 2021-03-09 19:06:26.903 CQG WebAPI \| Requesting security definition data for: F.US.MESH21. ID: 16 \| 2021-03-09 19:06:26.903 CQG WebAPI \| Market data subscription for F.US.ENQM21 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 1) are not allowed. \| 2021-03-09 19:06:27.375 Symbol Error - F.US.ENQM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 1) are not allowed. \| 2021-03-09 19:06:27.375 CQG WebAPI \| Market data subscription for F.US.ENQH21 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. \| 2021-03-09 19:06:27.375 Symbol Error - F.US.ENQH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. \| 2021-03-09 19:06:27.375 CQG WebAPI \| Market data subscription for F.US.EPM21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 3) are not allowed. \| 2021-03-09 19:06:27.375 Symbol Error - F.US.EPM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 3) are not allowed. \| 2021-03-09 19:06:27.375 CQG WebAPI \| Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 4) are not allowed. \| 2021-03-09 19:06:27.375 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 4) are not allowed. \| 2021-03-09 19:06:27.375 CQG WebAPI \| Received symbol resolution report for symbol F.US.EU6M21. Search Symbol: F.US.EU6M21. Request ID: 590083. Contract ID: 7. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Requesting market data for F.US.EU6M21 \| 2021-03-09 19:06:27.376 CQG WebAPI \| Market data subscription for F.US.RTYM21 was unsuccessful. Text: Real-time data for instrument F.US.RTY (corresponding to ID = 5) are not allowed. \| 2021-03-09 19:06:27.376 Symbol Error - F.US.RTYM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.RTY (corresponding to ID = 5) are not allowed. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Market data subscription for F.US.RTYH21 was unsuccessful. Text: Real-time data for instrument F.US.RTY (corresponding to ID = 6) are not allowed. \| 2021-03-09 19:06:27.376 Symbol Error - F.US.RTYH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.RTY (corresponding to ID = 6) are not allowed. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 4) are not allowed. \| 2021-03-09 19:06:27.376 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 4) are not allowed. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Received symbol resolution report for symbol F.US.EU6H21. Search Symbol: F.US.EU6H21. Request ID: 590084. Contract ID: 8. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Requesting market data for F.US.EU6H21 \| 2021-03-09 19:06:27.376 CQG WebAPI \| Received symbol resolution report for symbol F.US.JY6M21. Search Symbol: F.US.JY6M21. Request ID: 590085. Contract ID: 9. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Requesting market data for F.US.JY6M21 \| 2021-03-09 19:06:27.376 CQG WebAPI \| Received symbol resolution report for symbol F.US.JY6H21. Search Symbol: F.US.JY6H21. Request ID: 590086. Contract ID: 10. \| 2021-03-09 19:06:27.376 CQG WebAPI \| Requesting market data for F.US.JY6H21 \| 2021-03-09 19:06:27.376 Date Time Of Last Edit: 2021-03-10 02:51:58

[2021-03-10 00:39:15] #11 [Go To First Post]
User262667 - Posts: 36
Hee is the message log. No data when using "CQG Web API". Thanks

[2021-03-10 02:52:45] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you do not have this option set to yes/enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-10 02:52:55

[2021-03-10 15:37:05] #13 [Go To First Post]
User262667 - Posts: 36
Thank you so much John (I think) Everything seem to be working. Does SC chart have some kind of check list to make sure all setting like this are set propberly. Again thank you so much fior your help.

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