Support Board
Date/Time: Mon, 24 Feb 2025 10:30:11 +0000
Paid Denali Data Feed is delayed by 10 minutes
View Count: 1169
| [2021-03-07 23:53:08] |
| trader88 - Posts: 9 |
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I have a Denali Data Feed ($60/month) that I paid directly through Sierra Charts. The data is delayed by 15 minutes for e-mini, symbol ESH21-CME. I have checked other symbols. Please advise. Zbigniew |
| [2021-03-08 00:22:35] |
| Sierra_Chart Engineering - Posts: 18548 |
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You do not have any exchanges active. You need to first to do this here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You also need to connect your trading account: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.
Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-08 00:23:35
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| [2021-03-08 00:56:35] |
| trader88 - Posts: 9 |
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I am not sure I understand. Do I need to pay extra $31/month for exchange data? Then what is Denali then? I have AMP Futures account that I will fund. Isn't this enough? What about Interactive Brokers, which I have and it is funded. Can I use them for futures trading using Denali Data Feed? |
| [2021-03-08 10:02:46] |
| Sierra_Chart Engineering - Posts: 18548 |
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The 31 USD is for one of the available exchange fees which you have to pay for real-time data regardless of the broker. Refer to: Denali Exchange Data Feed: Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-08 10:03:42
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| [2021-03-08 15:47:47] |
| trader88 - Posts: 9 |
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SO I have Denali Data Feed. I have funded Interactive Brokers (IB) account. Can I use IB to trade: - Futures - Stocks Please advise. Thank you |
| [2021-03-08 17:33:09] |
| John - SC Support - Posts: 38116 |
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First, you have activated the Denali Exchange Data Feed, but you still have not activated any of the Exchanges, so you are not getting any real-time data from us. You need to activate an exchange on this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Second, you can use IB to trade both Futures and Stocks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 18:17:42] |
| trader88 - Posts: 9 |
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OK, I am working on it. QUESTION: Can I use Interactive Brokers (IB) Gateway vs TWS to Connect my Sierra Charts? // Gateway is much more robust vs TWS |
| [2021-03-08 18:20:28] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 21:04:18] |
| trader88 - Posts: 9 |
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When I activate exchange with my Interactive Brokers account, can then switch to other broker, say, AMP Futures, if for whatever reason I am not happy with IB?
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| [2021-03-09 14:16:15] |
| John - SC Support - Posts: 38116 |
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You can change brokers and continue to use the Denali Exchange Data Feed. You just need to make sure that you use a broker that supports one of the trading services that we connect to. AMP is one of these. This is just so you can qualify for the Non-Professional fees. Refer to the following supported services: Supported Data and Trading Services: Supported Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 16:16:14] |
| trader88 - Posts: 9 |
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Got it setup for futures. QUESTIONS: (1) Can I see level 2 for stocks with Interactive Brokers? (2) Will Sierra provide their stock level 1 and level 2 data in the nearest future? Thank you, Zbigniew |
| [2021-03-09 18:49:49] |
| John - SC Support - Posts: 38116 |
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1.Yes, you can get the level 2 data for stocks with Interactive Brokers. Refer to the following: Interactive Brokers Trading Service: Accessing Level 2 / Market Depth Data for Stocks 2. When we come out with our new data feed for stocks, it will include level 2 data. This is still a few months away. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 18:19:37] |
| trader88 - Posts: 9 |
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ONE more question: (1) Do I need stocks level 1 and level 2 data subscriptions from Interactive Brokers to have this data available in Sierra Charts? Thank you, Zbigniew |
| [2021-03-10 18:53:34] |
| John - SC Support - Posts: 38116 |
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(1) Do I need stocks level 1 and level 2 data subscriptions from Interactive Brokers to have this data
available in Sierra Charts? Just based on the names, we have to assume that the answer is Yes. That level 1 data is just the Best Bid and Ask and Level 2 is at least 10 additional levels of the Order Book. But you really need to verify this with IB. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 19:08:14] |
| User803914 - Posts: 4 |
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Gentlemen, to piggyback off of this for further clarification: I have a funded AMP account with nothing further enabled through them(cqg order routing only). For context, in equity trade i execute through another broker. I am subscribed for package 11, all agreements relevant signed except for CME feed fee. I am looking for live data for equities(nyse and nasdaq) plus ES top of book. Can you clarify for me so I am not double billed on the fee side that everything can be completed through SC directly now(exchange fees for data). I do not* need to pay exchange fee through AMP separately, correct? Or do I? I have* read several board posts a few times over but would like to be absolutely certain. It seems I started converting on the cusp of the recent changes. Thank you very much Date Time Of Last Edit: 2021-03-10 19:08:43
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| [2021-03-10 19:53:27] |
| John - SC Support - Posts: 38116 |
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The first thing we want to point out is that in order to get the U.S. Equities data, you will need to use the Sierra Chart Exchange Data Feed and activate the U.S. Equities exchange. Note that this just has Level 1 data and does not include any Level 2 data. Refer to the information here (Setup Instructions are on the same page): Sierra Chart Exchange Data Feed Apart from the above, everything else is correct and you just need to activate the exchange you want in the Denali Exchange Data Feed. Again, since you state that you just need the Top of Book, you should then activate the "Full CME Group for NonProfessionals" which costs $3.25. And in answer to your other question, you do not need to get data from any other source. You should be sure to let AMP know that you do not need/want the CQG data and make sure they do not bill you for it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 21:04:56] |
| trader88 - Posts: 9 |
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QUESTION: When I was activating my account I put AMP Futures account, that is not funded. I am using IB now - how do I change it in Sierra system? Thank you, Zbigniew |
| [2021-03-10 22:58:10] |
| John - SC Support - Posts: 38116 |
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Do not worry about that. That was just for the agreements and as long as you continue to have a funded futures trading account that we can verify, then it is not necessary to update that specific information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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