Support Board
Date/Time: Mon, 24 Feb 2025 04:22:22 +0000
[Locked] - Sierra Chart low balance notice
View Count: 475
| [2021-03-04 12:08:20] |
| User196369 - Posts: 41 |
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I am receiving a message in Sierra Chart which reads: “Your Sierra Chart account has a trading account for the SC Order Routing service and your Sierra Chart services balance is below 5 USD. To continue to have access to the service to pay for order fills, you need to add additional credit to your account.” AMP bills me for order routing and not Sierra. Is there a problem with my account or can I continue to trade? I don’t want a situation where I am having orders rejected because of billing issues between Sierra and AMP. Thank you |
| [2021-03-04 13:49:35] |
| User196369 - Posts: 41 |
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I have just received the below from AMP ------- AMP | Daniel (AMP Global (USA)) Mar 4, 2021, 7:36 AM CST SC datafeed you must know subscribe directly to SC. Order routing will be thru CQG thru Amp. ------- Sierra, both you and AMP are now claiming billing for order routing. I'm not paying both of you so until you and AMP resolve this I'm stuck and can't trade. |
| [2021-03-04 13:57:29] |
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We have removed the trading account. Disregard that message. It was never relevant at this point in time because it is for TT based order routing which you are not using. Also refer to: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker And refer to: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-04 14:01:50
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