Support Board
Date/Time: Mon, 24 Feb 2025 03:25:40 +0000
cqg and Denali issue
View Count: 513
| [2021-03-02 15:41:33] |
| User68acg - Posts: 15 |
|
Hi. I am totally confused. I have an amp ac.. I pay for Denali and a few days ago had to resign for cqg routing as now required for live trading. I got that happening correctly but now it has stopped. The symbols are cqg, I have a live connection but no live data - stopped around 10 am Ldn I get the message that the symbols ( which are the cqg ones) are unknown and and realtime data is not allowed ID=1 I am not alone with this issue. Do you have any suggestions please. Andy |
| [2021-03-02 17:30:18] |
| John - SC Support - Posts: 38116 |
|
Check to ensure that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then set to Yes and then select File >> Disconnect then File >> Connect to Data Feed. If this does not resolve your issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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