Support Board
Date/Time: Mon, 24 Feb 2025 07:31:30 +0000
[User Discussion] - Problems with the DOM
View Count: 1670
| [2021-03-02 15:28:47] |
| Stefan Treffler - Posts: 1 |
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Hello, I have an account with Leeloo and use the Rhitmic data feed and only one or two prices are displayed in the DOM. Sometimes, however, prices are displayed scattered everywhere. I usually use the Depth of Market at 15 prices and the Pulling Stacking at 10. Have I done something wrong in the settings? I was on another platform for almost a year before I came back to you. Sierra Chart is just the best :) Translate with Google ^^ https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=48749 |
| [2021-03-02 17:21:19] |
| John - SC Support - Posts: 38116 |
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We do not give any technical support for Rithmic. Our recommendation is to use the Denali Exchange Data Feed in order to ensure that you are getting the best data. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-07 20:37:42] |
| User836812 - Posts: 3 |
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Hello Stefan ! I have the same problems since 2 days. have you found a solution for the problems in the dom ? |
| [2021-03-07 22:18:57] |
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Rithmic is working on new integration to Sierra Chart which we expect will resolve issues like this. We do not know when that will be available but we think it is coming within 30 to 60 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 04:54:29] |
| tdd2672 - Posts: 61 |
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I reverted to Version 2211 and the DOM populates correctly so this may be an option to consider for the time being. I'm not sure what other changes were made between 2211 and the current that would be considered critical.
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| [2021-03-08 06:02:26] |
| User836812 - Posts: 3 |
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Thank you for the information. can you describe how exactly you reset the old version ? Thank you very much
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| [2021-03-08 15:21:26] |
| tdd2672 - Posts: 61 |
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Open SC then go to Help>Install Previous Version. It will prompt you to save and close then the Installer will open. In the Specific version box type in the version you want to install. Supporting Image is attached.
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 Screenshot_31.png / V - Attached On 2021-03-08 15:21:20 UTC - Size: 16.73 KB - 300 views |
| [2021-03-08 16:37:00] |
| User845062 - Posts: 9 |
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Thank you for the information. That helped me too.
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| [2021-03-08 17:36:16] |
| User836812 - Posts: 3 |
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Thanks that help !!
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