Support Board
Date/Time: Mon, 24 Feb 2025 01:11:22 +0000
Denail Data delay
View Count: 432
| [2021-03-01 18:28:24] |
| Joperman - Posts: 20 |
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Hello, this is the AMP account. I have paid the exchange and denail data through the SC page and I have unlinked the Broker even so I don't have real time; Due to the events, I decided to stay on the sidelines and continue with the sierra chart platform until the routing problem is solved! now I have paid the exchange data and package 5 but I have a data delay, could you solve the problem for me? Thank you
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| [2021-03-01 20:56:37] |
| John - SC Support - Posts: 38116 |
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The first thing to check is that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If this is the case, then we would need to see your message log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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