Support Board
Date/Time: Mon, 24 Feb 2025 04:22:58 +0000
Denali Data Feed not included in the Service: 11 - Advanced + Denali Data Feed?
View Count: 681
| [2021-03-01 13:53:09] |
| BAT - Posts: 33 |
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Hello, I selected the "Active Service: 11 - Advanced + Denali Data Feed" option. Does this NOT include the data fees? I am being routed to activate a data feed and there are specific $ amounts associated with them. Can someone help please? |
| [2021-03-01 13:54:11] |
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It does not include exchange fees if that is what you are asking about. What exchanges do you need real-time data for? And do you need market depth data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-01 14:20:19] |
| BAT - Posts: 33 |
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i am looking for cme (nq, es) and yes i do want market depth
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| [2021-03-01 14:26:11] |
| BAT - Posts: 33 |
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also.. according to the attached screenshot - the website states it is included? What am i missing? what does " + Denali Data Fee" mean ? |
 Capture.PNG / V - Attached On 2021-03-01 14:25:24 UTC - Size: 59.81 KB - 181 views |
| [2021-03-01 14:34:20] |
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The 'CME with Market Depth for nonprofessional Trading accounts' exchange has been internally activated, and will be renewed. This change will go in effect in approximately 3 minutes. If it does not, then restart Sierra Chart after that time. We have activated this. There is no cost for this month. However the next step is, connecting to your trading account: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services in order to authorize the real-time data. Otherwise you will still be getting delayed data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 14:34:57
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| [2021-03-01 16:25:34] |
| BAT - Posts: 33 |
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thanks... which service should i choose please?
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| [2021-03-01 16:31:01] |
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We need to know who your futures broker is?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-01 16:36:13] |
| BAT - Posts: 33 |
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i am using SC just for charting.. However, i do use Interactive Brokers
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| [2021-03-01 16:41:42] |
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In this case you must connect to your Interactive Brokers account following these instructions: Interactive Brokers Trading Service: Setup Instructions Also refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 16:42:34
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| [2021-03-01 17:10:17] |
| BAT - Posts: 33 |
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Thank you.. one question - what real time data service did you enable for me? was that Sierra Charts Exhchange data feed or Denali? Also, how do I find that out myself? apologies in advance for the newbie questions. |
| [2021-03-01 19:05:01] |
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It is the Denali Exchange Data Feed. You can see the activated services here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-02 00:58:04] |
| BAT - Posts: 33 |
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this is getting a tad bit frustrating :-( please see screenshots attached. The instruction states "SC Data All Services" - which is what i have enabled - see screenshot The data states delayed data - see another screenshot. What else do i need to do please? |
| data config instructions.PNG / V - Attached On 2021-03-02 00:57:21 UTC - Size: 305.16 KB - 212 views data configuration actual.PNG / V - Attached On 2021-03-02 00:57:29 UTC - Size: 37.76 KB - 208 views delayed data screenshot.PNG / V - Attached On 2021-03-02 00:57:36 UTC - Size: 164.58 KB - 198 views |
| [2021-03-02 02:53:11] |
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this is getting a tad bit frustrating :-( Really. You have not experienced enough frustration yet. You are only just beginning. CME market data policy is absolute hell. Complete hell. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-02 03:05:51] |
| BAT - Posts: 33 |
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appreciate your patience and help. I seem to have finally gotten this to work. Connected to Interactive Brokers. |
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