Support Board
Date/Time: Mon, 24 Feb 2025 04:27:52 +0000
problems with data from Interactive brokers
View Count: 495
| [2021-03-01 09:55:18] |
| User851573 - Posts: 16 |
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Hallo, I tried to find a few hours why is problems with historical data on Daily graphs form IB in Sierra charts(missing a last few days, every ticker is different). I am not still sure. Is is problem now, that I must have Advanced package instead of Standard now? Was it changed recently? Because the problems started approximately one month ago. Also softies(problems cca 3 months),that were delayed from IB, now is not possible to display at all. What to do? I do not want to make control every day, if data is correct or not. Thanks in advance
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| [2021-03-01 13:06:12] |
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We provide no help with Interactive Brokers market data. You need to obtain all data from Sierra Chart. You need to use our data feeds: Real-Time Exchange Data Feeds Available From Sierra Chart Also refer to this thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 13:07:01
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| [2021-03-01 14:57:54] |
| User851573 - Posts: 16 |
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Problem is, that in charts in TWS looks data ok. But in Sierra charts are the problems in graphs like missing data. Something changed recently, or why is this problem now and wasnot before? Is it really problem of IB, or maybe problems with API, virus, bad connection or something else??? Another problemm is, that I do not understand how to reach your data feed (too dificult to understand how to do it and how much will it cost). |
| [2021-03-01 22:08:53] |
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We cannot help you with Interactive Brokers data. Our policy on that is very clear: Interactive Brokers Trading Service: Introduction What exchanges do you need data for in Sierra Chart and we will give you the cost and we will help you get set up with the necessary data feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 22:09:20
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