Support Board
Date/Time: Mon, 24 Feb 2025 00:00:23 +0000
SC not working properly
View Count: 490
| [2021-03-01 02:28:59] |
| User148596 - Posts: 217 |
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Hi, my SC isn't working, price is stuck and not moving. I have disconnected and reconnected and this has not solved the issue. Also, I tried updating to the current version and still not working. I am also getting a message that my symbol doesn't exist, but then that goes away. The symbol is correct (ESH21). The only thing I have done differently recently was doing a chart replay. Can someone please do a remote session with me? I haven't changed anything with any of my charts.
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| [2021-03-01 02:57:39] |
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We needed to reactivate the Denali data feed for your account. This is now done. Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-01 03:02:09] |
| User148596 - Posts: 217 |
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Okay thanks, was there an issue with my billing or was there something I could have done to avoid this happening? Thanks
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| [2021-03-01 03:21:24] |
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We have to see what the cause was. We think the issue is related to the work that we were doing described here: Important Notice: Price Standardization Plan Effective March 1, 2021 | Denali Data Feed | Post: 254292 So it will not be something that will happen again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 03:21:59
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