Support Board
Date/Time: Mon, 25 Nov 2024 19:36:22 +0000
Problem cancelling order when using SC and OEC Trader simultaneously
View Count: 1118
| [2014-02-27 14:43:23] |
| umair1 - Posts: 86 |
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I have used SC with rithmic for a long time. I also trade with OEC and when I learned that SC supports OEC I decided to try it out. I simultaneously had OEC trader open and Sierra Chart running off the OEC futures data feed. I opened a chart of 6BH4 and placed a limit buy order well below the current asking price. I then went to OEC trader to check and see if the order did get placed, and it did. I then cancelled the order on OEC trader. I went back to SC and it still showed the order in place. So I cancelled the order on SC and it is stuck on "Pending Cancel" and gives me the following message: There was an error with the order cancellation: Order Cancel Reject. Info: Order is finished.. Service order ID: 17739.1 | 2014-02-27 06:39:28 I would like to use OEC trader simultaneously with SC because OEC trader shows option chains and tables in a nice format and SC does not. |
| [2014-02-27 17:22:23] |
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We will determine the problem and resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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