Support Board
Date/Time: Mon, 24 Feb 2025 00:53:56 +0000
Missing data
View Count: 461
| [2021-02-26 15:34:25] |
| User161462 - Posts: 8 |
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Dear Sierra Chart team, I missed data on my platform. The data are missing from the time of the last connection to the market open when I reconnect. For example, my last trading session was on 24 february ending 16:45. I reconnect this morning on 26 at 7:30. I missed all data from the 24 february at 16:45, no data available from 25 february and data are well downloaded since the opening on 26. Thanks a lot for your help |
| [2021-02-26 17:27:45] |
| John - SC Support - Posts: 38116 |
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Follow the instructions at this link to retry the download for the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-26 19:12:47] |
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We see you are using Rithmic and you are not using one of our own data feeds. For market data, when using Rithmic we recommend using the Denali Exchange Data Feed to avoid this issue: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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