Support Board
Date/Time: Mon, 24 Feb 2025 00:28:51 +0000
CME Futures Live Data Feed
View Count: 501
| [2021-02-24 21:05:04] |
| User715514 - Posts: 2 |
|
Hey there, Recently, I made a non-professional account for futures and also paid a fee of $26 USD during the trial period to keep a positive account balance. I have also followed the steps mentioned on how to activate the live fee but unfortunately still getting delayed data feed. After the payment, I still see $0 balance in my account, could you please confirm if the payment went through. I am not sure what needs to be done from my end to fix this issue. Would greatly appreciate your help. Looking forward to your reply. Yuvraj. |
| [2021-02-24 21:24:09] |
| John - SC Support - Posts: 38116 |
|
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-01 04:40:25] |
| User715514 - Posts: 2 |
|
Hey There, Thanks for your reply. As per your advise, I connected my account my live account but still my account is getting delayed feed. Is it because of the my account balance is low? I just can not figure out since I am still on the trial account and I paid $26 USD which should be enough to pay $3.25 per month fee and the rest amount ($56) should not be due as of now. I just want to know what could be the reason for delayed feed. And Why do I see $0 balance in my account even after paying $26 USD during trial period. What have I been charged so for? Thanks. |
| [2021-03-01 16:11:25] |
| John - SC Support - Posts: 38116 |
|
Everything looks good in your account. Let us know if you are still not getting real-time data. You can always see what you are charged by looking at the Transaction Log. You can access this here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: