Support Board
Date/Time: Mon, 24 Feb 2025 10:36:51 +0000
Getting delayed data
View Count: 693
| [2021-02-24 15:14:39] |
| User111847 - Posts: 8 |
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Hello, I'm getting delayed data, it seems to be a few mins behind, please advise on what steps are needed to correct this? Thanks.
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| [2021-02-24 16:15:11] |
| User111847 - Posts: 8 |
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Attached screenshot, on the tab it says delayed as well. About 10 mins delay. Please advise asap, thanks.
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 Screen Shot 2564-02-24 at 23.12.27.png / V - Attached On 2021-02-24 16:14:58 UTC - Size: 29.94 KB - 198 views |
| [2021-02-24 17:44:02] |
| John - SC Support - Posts: 38116 |
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You have not gone through an done all the Setup Instructions for the Denali Exchange Data Feed. In particular, you have not properly filled out the Data Feed Agreements in order to qualify as a Non-Professional. You need to include your futures trading account information on those forms where it asks for it. And then you have not activated an exchange. Refer to the Setup Instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 19:07:30] |
| User111847 - Posts: 8 |
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Ok thanks will go through that. Also is there a way for me to see two Chartbooks on one window? I have not been able to do that and can only switch between two Chartbooks, I would really like them both side by side in the same window, hope this makes sense and there is a solution for that? |
| [2021-02-24 19:55:17] |
| John - SC Support - Posts: 38116 |
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Refer to the Tile options starting here: Window, CB and CW Menus: Tile Horizontally (Window) In general, note that you can un-maximize the charts and move them around within the graphics area of the main window. You can also detach charts and move them around the entire monitor. Refer to the information here: Detaching and Attaching Chart Windows For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-26 04:54:20] |
| User111847 - Posts: 8 |
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Hello John, Im having trouble trying to complete these forms. The Uniform subscriber form which asks for Futures trading account number, I do not have one, where do I locate that? Also I was informed that I could get access to everything on the service package 5 but looks like I need additional subscription to get live data? Apologies in advance for the inconvenience, just trying to get up and running and would like live data so I can start testing some strategies. Thanks. |
| [2021-02-26 12:22:05] |
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You do not have to put that account number in. But you have to pay the much higher priced professional fees if you want CME Group data. Refer to this page: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-26 12:24:00
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| [2021-02-26 13:45:23] |
| User111847 - Posts: 8 |
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I have already paid the $36 for service package 5, I just want to access the live data for ES, Pound futures and other FX symbols, what else do I need exactly? Im getting two different stories from people already using the service package 5 and saying that is all that I need, please advise?
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| [2021-02-26 14:42:21] |
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The CME will not allow you to have the data unless you pay the 115.50 USD/month CME exchange fee. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) So we recommend opening a futures trading account with AMP for 100 USD. The documentation explains that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-26 14:44:09
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| [2021-02-26 14:43:08] |
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Post above updated with correct link.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 08:55:08] |
| User111847 - Posts: 8 |
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Hi, I have an account with AMP, its funded, I also updated my account with Sierra to enable Denali data feed, signed the agreements and activated the service and exchanges and then followed instructions to connect my CQG Login info to Sierra charts but it does not seem to be working, please advise? as I am going round in circles and just want to get this setup When connecting via the CQG Web API I am getting the message 'requested symbol was not found'. Is there any issue or have I missed something? |
| [2021-03-10 16:48:46] |
| John - SC Support - Posts: 38116 |
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Select Edit >> Translate Symbols to Current Service. Refer to the information here: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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