Support Board
Date/Time: Sun, 23 Feb 2025 22:07:38 +0000
Latest update has removed all my settings
View Count: 467
| [2021-02-24 14:28:04] |
| grantx - Posts: 244 |
|
Version 2230. All my custom settings are gone. How to get the latest version without destroying prior configs? |
| [2021-02-24 14:42:06] |
| |
|
This settings are not lost. Updating does not cause lost settings. There could have been a particular scenario that you had done to create a condition like this. This would involve installing a newer version and going back to an earlier version and then back to the newer version. But it depends upon the version numbers. Exit from Sierra Chart and delete the Sierra4.config file in the Sierra Chart installation folder (C:\SierraChart) and then restart. See if that resolves it. If not, then we will have you go to a backup file. Instructions: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 15:03:03] |
| grantx - Posts: 244 |
|
Yes that exactly what I did. I upgraded to new version - went back to old version - back to new version. Deleted that file and its working now. THanks. |
To post a message in this thread, you need to log in with your Sierra Chart account: