Support Board
Date/Time: Mon, 24 Feb 2025 15:26:35 +0000
LMAX Webtrade Demo - Order is rejected
View Count: 587
| [2021-02-24 08:40:07] |
| User40642 - Posts: 8 |
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I have a demo account with LMAX. It is connected to Sierra chart. I have contacted with LMAX today morning. They say: "We received no rejected message on our side, please consult with sierra chart" When I try to open a buy or sell market order on my LMAX demo account, I still get this error message: LMAX Demo Trading - DTC order update (Order reject). Info: LMAX order update (Rejected). Text: ACCOUNT_DOES_NOT_EXIST. Internal Order ID: 2786547. Service Order ID: 548585. Symbol: EURUSD. Account: | 2021-02-24 09:45:47.073 * What is the problem? Thank you! Adam |
| [2021-02-24 16:18:28] |
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We see you have two LMAX demo accounts assigned to your Sierra Chart account. See if you get this with both of them. You can select them through this setting: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-25 06:55:14] |
| User40642 - Posts: 8 |
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Yes, I have two demo account. But my problem is that I cannot open any buy or sell trades on the 1813358705 account! I have attached a screenshot about the problem. Thank you! |
 demo account.png / V - Attached On 2021-02-25 06:55:06 UTC - Size: 120.57 KB - 158 views |
| [2021-02-26 21:32:23] |
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From LMAX: Please can you confirm if the client is okay with us setting up an entire new demo account? Sierra Chart Support |
| [2021-03-01 14:28:16] |
| User40642 - Posts: 8 |
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Yes you can create me a new demo account. Just do it please! :))
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| [2021-03-17 18:07:19] |
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Note that LMAX has not responded to this request yet. You might need to contact them directly, about setting up a new account.
Sierra Chart Support |
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