Support Board
Date/Time: Sun, 23 Feb 2025 22:03:32 +0000
Sierra not opening on infinity futures platform
View Count: 548
| [2021-02-22 15:38:41] |
| User740271 - Posts: 12 |
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Hello, I have been a customer for at least 5 years through Infinity futures. Suddenly on Friday Sierra charts will not open. Infinity's platform opens, but the hand off to sierra fails. The log in page does not pop up. Only a small black screen pops up very briefly. I have reloaded the program multiple times, but nothing seems to help. Infinity platform does hand off to ATcharts. One thing I remmmeber now is a mssg pop up when I start sierra charts regarding something about multiple 'email' addresses I have with you. I tried to follow the directions to fix this situation, but have no idea what multiple 'emails' you are referring to. Maybe this is stopping my charts from working. What do you think? Please email or call me. Thank you. |
| [2021-02-22 15:57:50] |
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We will give you a call to look into this. Please just give us about an hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 18:01:10] |
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We called and left a message. We are not sure we called the right number. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo&UserID=229298 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-22 18:01:20
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