Support Board
Date/Time: Sun, 23 Feb 2025 21:44:45 +0000
All the sudden cannot longer connect to data feed
View Count: 485
| [2021-02-22 15:29:50] |
| User788130 - Posts: 5 |
|
was working yesterday during day, stop working at night. here the log. i am new to this platform, no idea if /when/how u can respond thanks Reading Internal Order ID file. | 2021-02-20 12:11:25.372 Reading Trade Orders file. | 2021-02-20 12:11:25.505 Reading Trade Positions file. | 2021-02-20 12:11:25.508 Reading Trade Account Data files. | 2021-02-20 12:11:25.511 UDPListener (1532). Port 22904 | Listening on UDP port 22904. | 2021-02-20 12:11:25.555 Software version: 2230 64-bit | 2021-02-20 12:11:25.555 Primary Thread ID: 6024 | 2021-02-20 12:11:25.556 Usage end date: 2021-03-05 | 2021-02-20 12:11:25.556 Enabled for: Advanced Features 2. | 2021-02-20 12:11:25.556 Enabled for: Sierra Chart Historical Data Service. | 2021-02-20 12:11:25.556 Enabled for: Delayed Denali Exchange Data Feed. | 2021-02-20 12:11:25.556 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-02-20 12:11:25.556 Current selected Data/Trading service: GAIN Capital/OEC | 2021-02-20 12:11:25.556 Custom symbol settings values: enabled | 2021-02-20 12:11:25.556 Chart Update Interval: 500 | 2021-02-20 12:11:25.556 Intraday Data Storage Time Unit: 0 | 2021-02-20 12:11:25.556 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-02-20 12:11:25.556 2021-02-20 17:11:25 Local computer time in UTC | 2021-02-20 12:11:25.556 2021-02-20 12:11:25 Local computer time in SC Time Zone | 2021-02-20 12:11:25.556 2021-02-20 17:11:25 Server time in UTC | 2021-02-20 12:11:25.556 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-02-20 12:11:25.556 Program path: C:\SierraChart\ | 2021-02-20 12:11:25.556 Data Files path: C:\SierraChart\Data\ | 2021-02-20 12:11:25.556 OS Version Number: 10.0 | 2021-02-20 12:11:25.556 Locale Setting: C | 2021-02-20 12:11:25.556 DLLs: UserContributedStudies_64.dll | 2021-02-20 12:11:25.556 Allowed protected custom studies: | 2021-02-20 12:11:25.556 (Portion of message log removed) GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2021-02-20 12:29:10.391 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2021-02-20 12:29:10.394 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-02-20 12:29:10.394 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2021-02-20 12:29:10.394 GAIN Capital FIX Trading: Connected to FIX server. | 2021-02-20 12:29:10.435 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ABassetto368. | 2021-02-20 12:29:10.640 GAIN Capital FIX Trading socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2021-02-20 12:29:10.746 GAIN Capital FIX Trading socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-02-20 12:29:10.746 * GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-02-20 12:29:10.747 GAIN Capital FIX Trading socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-02-20 12:29:10.747 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-02-20 12:29:10.747 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-02-20 12:29:10.747 GAIN Capital FIX Trading socket (1) | Closed. | 2021-02-20 12:29:10.747 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-02-20 12:29:10.747 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-02-20 12:29:10.747 GAIN Capital/OEC | Disconnected from the trading server. | 2021-02-20 12:29:10.747 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-02-20 12:29:10.765 GAIN Capital/OEC | Disconnected. | 2021-02-20 12:29:10.766 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-02-20 12:29:10.766 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2021-02-20 12:31:10.769 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2021-02-20 12:31:10.817 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-02-20 12:31:10.817 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2021-02-20 12:31:10.817 GAIN Capital FIX Trading: Connected to FIX server. | 2021-02-20 12:31:10.858 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ABassetto368. | 2021-02-20 12:31:11.091 GAIN Capital FIX Trading socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2021-02-20 12:31:11.196 GAIN Capital FIX Trading socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-02-20 12:31:11.196 * GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-02-20 12:31:11.196 GAIN Capital FIX Trading socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-02-20 12:31:11.196 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-02-20 12:31:11.196 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-02-20 12:31:11.197 GAIN Capital FIX Trading socket (1) | Closed. | 2021-02-20 12:31:11.197 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-02-20 12:31:11.197 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-02-20 12:31:11.197 GAIN Capital/OEC | Disconnected from the trading server. | 2021-02-20 12:31:11.197 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-02-20 12:31:11.206 GAIN Capital/OEC | Disconnected. | 2021-02-20 12:31:11.206 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-02-20 12:31:11.207 Date Time Of Last Edit: 2021-02-22 20:16:57
|
| [2021-02-22 18:53:33] |
| John - SC Support - Posts: 38116 |
|
The following are the pertinent messages: GAIN Capital FIX Trading socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2021-02-20 12:13:54.746
GAIN Capital FIX Trading socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-02-20 12:13:54.746 Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: