Support Board
Date/Time: Sun, 23 Feb 2025 21:35:07 +0000
Missing
View Count: 605
| [2021-02-22 14:04:22] |
| nicktrader - Posts: 738 |
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Today I switched back from Denali to CQG to trade LIVE. TT Based Order Routing Service: TT Interruption | Post: 252374 QuoteBoard gives me all needed data. But the charts for Micro E-Mini S&P and Mini FDAX are blank. All other charts are still working fine. By the way. Is it possible to change the Symbol Description of the EUREX" Symbols in readable descriptions. Many thanks |
QB.png| [2021-02-22 16:10:40] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 17:02:06] |
| nicktrader - Posts: 738 |
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Software version: 2231 64-bit | 2021-02-22 17:58:51.455 Primary Thread ID: 1624 | 2021-02-22 17:58:51.455 Usage end date: 2021-07-10 | 2021-02-22 17:58:51.455 Enabled for: Advanced Features 2. | 2021-02-22 17:58:51.455 Enabled for: Sierra Chart Historical Data Service. | 2021-02-22 17:58:51.455 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-02-22 17:58:51.455 Enabled for: Delayed Denali Exchange Data Feed. | 2021-02-22 17:58:51.455 Enabled for exchange2: CME (Trading Account Required) | 2021-02-22 17:58:51.455 Enabled for exchange2: CBOT (Trading Account Required) | 2021-02-22 17:58:51.455 Enabled for exchange2: COMEX (Trading Account Required) | 2021-02-22 17:58:51.455 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-02-22 17:58:51.455 Enabled for exchange2: EUREX EOBI | 2021-02-22 17:58:51.455 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-02-22 17:58:51.455 Current selected Data/Trading service: CQG WebAPI | 2021-02-22 17:58:51.455 Custom symbol settings values: enabled | 2021-02-22 17:58:51.455 Chart Update Interval: 1000 | 2021-02-22 17:58:51.455 Intraday Data Storage Time Unit: 0 | 2021-02-22 17:58:51.455 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-02-22 17:58:51.455 2021-02-22 16:58:51 Local computer time in UTC | 2021-02-22 17:58:51.455 2021-02-22 17:58:51 Local computer time in SC Time Zone | 2021-02-22 17:58:51.455 2021-02-22 16:48:24 Server time in UTC | 2021-02-22 17:58:51.455 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-02-22 17:58:51.455 Program path: C:\SierraChart\ | 2021-02-22 17:58:51.455 Data Files path: C:\SierraChart\Data\ | 2021-02-22 17:58:51.455 OS Version Number: 10.0 | 2021-02-22 17:58:51.455 Locale Setting: C | 2021-02-22 17:58:51.455 DLLs: UserContributedStudies_64.dll, zyp sierra free (2020)_2151_64.dll, zyp sierra free 2_2151_64.dll, zyp sierra free_2151_64.dll | 2021-02-22 17:58:51.456 Allowed protected custom studies: TradingStudiesByMatze, zyp_download_free, zyp_download_free_2 | 2021-02-22 17:58:51.456 Intraday data recording state for symbol F.US.FDXMH21 is set to download 'Pending'. | 2021-02-22 17:59:16.695 Historical Intraday data request for F.US.FDXMH21 is discarded because a matching download is already pending and the new one is not for earlier data. | 2021-02-22 17:59:16.695 Reloading all charts with filename: F.US.FDXMH21.scid | 2021-02-22 17:59:16.695 F.US.FDXMH21/F.US.FDXMH21[M] #6 | Reloading chart. | 2021-02-22 17:59:17.254 F.US.FDXMH21/F.US.FDXMH21[M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 17:59:17.260 F.US.FDXMH21/F.US.FDXMH21[M] 1 Min #4 | Reloading chart. | 2021-02-22 17:59:17.268 F.US.FDXMH21/F.US.FDXMH21[M] 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.FDXMH21.scid | 2021-02-22 17:59:17.272 F.US.FDXMH21/F.US.FDXMH21 [C][M] 3 Min #3 | Reloading chart. | 2021-02-22 17:59:17.273 F.US.FDXMH21/F.US.FDXMH21 [C][M] 3 Min #3 | Waiting for historical downloads to complete with the IDs: 13, | 2021-02-22 17:59:17.273 F.US.FDXMH21/F.US.FDXMH21[M] 15 Min #2 | Reloading chart. | 2021-02-22 17:59:17.275 F.US.FDXMH21/F.US.FDXMH21[M] 15 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.FDXMH21.scid | 2021-02-22 17:59:17.279 F.US.FDXMH21/F.US.FDXMH21 [C][M] 60 Min #1 | Reloading chart. | 2021-02-22 17:59:17.286 F.US.FDXMH21/F.US.FDXMH21 [C][M] 60 Min #1 | Waiting for historical downloads to complete with the IDs: 13, | 2021-02-22 17:59:17.287 F.US.FDXMH21[M] 15 Min #5 | Reloading chart. | 2021-02-22 17:59:17.288 F.US.FDXMH21[M] 15 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.FDXMH21.scid | 2021-02-22 17:59:17.292 |
| [2021-02-22 17:03:09] |
| nicktrader - Posts: 738 |
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Micro ES is still working now. Only Mini FDAX...
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| [2021-02-22 17:39:57] |
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This log does not have the information we need. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And then after a minute or two, follow the procedure again in post #2. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 18:02:18] |
| nicktrader - Posts: 738 |
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I do not know how but now it works without any problem. An hour ago I switched off the platform and now I started completly new. I switched trough the QB and all data are coming. Many thanks (Log removed) Date Time Of Last Edit: 2021-02-22 18:06:30
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