Support Board
Date/Time: Sun, 23 Feb 2025 18:39:05 +0000
TT Outage Follow-up -- AMP initiated data feed change from TT to CQG
View Count: 527
| [2021-02-19 19:34:33] |
| User912281 - Posts: 18 |
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Hello. Related to the TT outage, I received an email from AMP Futures yesterday that included the following: "We have been in communication with Sierra Chart. The change from TT to CQG is not a difficult process. Simple change of the connection and reset the symbol mapping. Sierra will publish quick help guide shortly. Sierra Chart Users > Please submit this form to request your account to be changed from TT datafeed to CQG >>" Earlier today I received the following: "Hello Richard , Your CQG side has now been re enabled Thank You" However, when I attempted to initiate a trade today I received the following error message: "SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId LIVE_SIERRA_1, route : 123148 , 7.. Text: Parent order. Tag: 02C-02T(10T-10SL)CS.twconfig. Internal Order ID: 34566. Service Order ID: 4745471. Symbol: 6SH21_FUT_CME. Account: AC104564 | 2021-02-19 11:31:01.066 * " I assume we need to change the order routing to CQG. If so, please let me know how to proceed. Thank you! |
| [2021-02-19 20:20:19] |
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Yes. Refer to this posting: TT Based Order Routing Service: TT Interruption | Post: 252374 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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