Support Board
Date/Time: Sun, 23 Feb 2025 14:38:45 +0000
Corrupted Chartbook
View Count: 598
| [2021-02-17 16:58:48] |
| User94606 - Posts: 327 |
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I am running SierraChart version 2229 and this is the first time that I see the 1 min chart on this chartbook appears to be corrupted. How do you fix 1 min chart?
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Private File |
| [2021-02-17 18:14:24] |
| John - SC Support - Posts: 38116 |
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This is what we see when we open your chartbook: http://www.sierrachart.com/image.php?Image=161358558861.png There is nothing that stands out as an issue. If you are still having a problem then please attach a screenshot of what you are seeing following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-17 18:35:52] |
| User94606 - Posts: 327 |
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If you try to adjust the 1-min chart so it is visible, you cannot do it
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| [2021-02-17 18:54:20] |
| John - SC Support - Posts: 38116 |
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While we do not understand the exact state the chart is in (we will look into that further), you can get around the issue by changing the Scale to Automatic. At that point the scales will be accessible again and you can change it back to Constant Range.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-17 19:15:40] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-17 21:18:41] |
| User94606 - Posts: 327 |
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Here is the uploaded chart link: http://www.sierrachart.com/image.php?Image=1613596551774.png By the way, prior to creating the image upload I followed the directions you provided above to fix the issue: I changed the scale to automatic back to constant range |
| [2021-02-17 21:20:13] |
| John - SC Support - Posts: 38116 |
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So you are good now, correct?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-17 21:38:52] |
| User94606 - Posts: 327 |
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yes, I thought you were asking for a copy of the chart to do root cause analysis.
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| [2021-02-17 21:40:21] |
| John - SC Support - Posts: 38116 |
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We have the chartbook and we will look into it. Thank you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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