Support Board
Date/Time: Sun, 23 Feb 2025 14:27:00 +0000
Cannot connect to the data feed
View Count: 502
| [2021-02-16 14:12:31] |
| User924806 - Posts: 20 |
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Hi, I opened Sierra Charts this morning and got an error message that "can't connect to the data feed"...what is going on?...
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| [2021-02-16 14:23:05] |
| John - SC Support - Posts: 38116 |
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Your account is expired. This would be why you are not able to get any data. If you have a different account that you use, then you need to login to this Support Board with that account and post from that account. You can update this thread letting us know that you have logged in with your new account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 14:26:23] |
| User924806 - Posts: 20 |
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AMP has asked me to change my password due to a possible breach they had but the account is the same...so why shows that has expired?
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| [2021-02-16 14:56:02] |
| User924806 - Posts: 20 |
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I don't have a different account, the account is the same, please look into this...
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| [2021-02-16 17:37:12] |
| John - SC Support - Posts: 38116 |
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AMP took you off their internal billing with us on January 29, 2021. This is probably where the confusion is coming from, as you were paying for Sierra Chart through AMP previously. Due to this change, your account was not setup to automatically renew through your services with us directly. You will need to talk with AMP about this change. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 20:31:05] |
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At this point we just recommend you pay for Sierra Chart directly: Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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