Support Board
Date/Time: Sun, 23 Feb 2025 14:43:02 +0000
SC Data
View Count: 612
| [2021-02-15 16:04:34] |
| User391959 - Posts: 17 |
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Hi SC I have an active TT-Setup with AMP Clearing. I pay for Live Feed EUREX in AMP I have also DENALI and EUREX Live Feed with SC With this setup, is it still possible to use "SC Data - All Servies (data)" as Data Service Settings? I do currently struggle to receive feeds with this Data Source. Furthermore, has the change to historical EUREX data already been implemented? Is there anything (data package) I need to order or any change in settings such that I can use these new historical EUREX data solution? Thank you. |
| [2021-02-15 16:53:14] |
| John - SC Support - Posts: 38116 |
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The first thing we want you to do is to update the latest release (2229). Once that is done, let us know if you are still having a problem getting the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 17:27:40] |
| User391959 - Posts: 17 |
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Hi I have updated to the newest version 2230 I have done the symbol setting update from server. >> still same problem: - I dont have any historic data from EUREX products. - Pls note, the issue is only with EUREX futures Pls see attached printscreen --> it loads only intraday data for EUREX, but cannot go further back. --> it loads full data for CBOT Thanks |
| [2021-02-15 18:09:43] |
| John - SC Support - Posts: 38116 |
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Refer to the following for how to get additional historical data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 19:16:50] |
| User391959 - Posts: 17 |
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Dear Sir I use the same chartbook for CBOT and EUREX Futures. With CBOT everything looks good. With EUREX futures I have no historic data. >> this chartbook used to work perfectly with EUREX futures before. Now it does not anymore. There must be some issue with my migration to the new Denali Eurex solution. Pls refer to the following attachments |
 EUREX1.png / V - Attached On 2021-02-15 19:16:30 UTC - Size: 125.57 KB - 174 views |
| [2021-02-15 19:21:34] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 19:31:59] |
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With this setup, is it still possible to use "SC Data - All Servies (data)" as Data Service Settings? Yes.Furthermore, has the change to historical EUREX data already been implemented? Yes. Make sure you are running the current version which you are.Is there anything (data package) I need to order or any change in settings such that I can use these new historical EUREX data solution? Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-15 19:33:36
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| [2021-02-15 20:14:39] |
| User391959 - Posts: 17 |
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Hi - Many thanks for your help. The problem was solved by Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download"
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| [2021-02-15 21:31:59] |
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Good. We did check our server regarding historical EUREX data and did not identify any problems. And we also now realize that some users need to be running 2230 and we have made that the main release. Those would be users who are not subscribing to real-time EUREX data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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