Support Board
Date/Time: Sun, 23 Feb 2025 08:36:50 +0000
no real time data
View Count: 679
| [2021-02-14 18:21:48] |
| User429467 - Posts: 3 |
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i can see only the delayed data !! i did everything according the instructions to do it through the "global settings" i disconnected it and after a few minutes tried to reconnect again in the window of "sc data - all services " appears only (intraday download interval for non real time symbols (min) and the value is "0" pls advise Date Time Of Last Edit: 2021-02-14 19:04:09
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| [2021-02-14 19:03:53] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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