Support Board
Date/Time: Sun, 23 Feb 2025 08:47:21 +0000
unable to get ES real time quotes on sc data
View Count: 408
| [2021-02-12 15:23:33] |
| User420219 - Posts: 4 |
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I have an account with edge clear and switched from CQG to Rythmic, we have been having difficulty getting rhythmic up and running but I do have an active futures account. Ian at Edge Clear said he would email Ray to clarify, Please restore my data asap or let me know what i have to do to resolve issue Ty |
| [2021-02-12 16:39:19] |
| John - SC Support - Posts: 38116 |
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Your setup for the Denali Exchange Data Feed is good, so that is not the problem. The first thing to do is select Edit >> Translate Symbols to Current Service to ensure that you are using the correct symbols for the SC Data All Services service. The other thing we want you to check is to make sure that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If the above do not solve your problem then get us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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