Support Board
Date/Time: Tue, 04 Mar 2025 08:01:39 +0000
change from service package 5 to 11
View Count: 1649
| [2021-02-12 14:30:42] |
| AKR - Posts: 524 |
|
am I asuming right, that wenn I bought SP 5 for 6 months (so its running till mid june or so) then I can only switch to 11 once the time I already payed for is over, right? As having denali too and would make sense to switch to 11 anytime.
|
| [2021-02-12 16:04:57] |
| John - SC Support - Posts: 38341 |
|
You can change your package at any time. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-12 16:28:59] |
| AKR - Posts: 524 |
|
and btw I did activate the new EUREX feed (at least 1 hour ago), did start sierra new, but dont get data.
|
| [2021-02-12 16:53:31] |
| John - SC Support - Posts: 38341 |
|
For right now, the EUREX data is only available when you have your service set to SC Data - All Services. Refer to the information here: New Upcoming EUREX Full Order Book Data Feed (Now Available!) | Post: 251083 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-12 16:57:54] |
| AKR - Posts: 524 |
|
ok I am on 2226 I have the denali Feed active What means: no exchanges have to be active??? and what is "SC Data - All Services" ? ********** If you are using some other service and need to have access to real-time EUREX data, then do not update to 2227. And instead use the main release which is 2226. AND: User needs the Denali Exchange Data Feed active. No exchanges have to be active. You will be given access to the EUREX EOBI exchange for the time being. This is just considered at this point as "test" access. Date Time Of Last Edit: 2021-02-12 16:58:54
|
| [2021-02-12 17:02:39] |
| AKR - Posts: 524 |
|
but ok, if after today as you write you will make it available for everybody, I can wait till monday :-)
|
| [2021-02-12 17:06:52] |
| John - SC Support - Posts: 38341 |
|
Refer to the following for information on the Service setting: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#Service Your service is currently set to "CQG". We have not setup all the symbol translations for the EUREX the various trading services (such as CQG). This is being worked on and should only be a few days, but we can not say for certain that it will be Monday. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-12 17:38:05] |
| |
|
This is being worked on and should only be a few days, but we can not say for certain that it will be Monday.
It will be done by Sunday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-14 09:58:40] |
| AKR - Posts: 524 |
|
Just saw you removed the 20% option from package 10+11 that was still available friday. I wonder what is package 10+11 then good for at all, if it does not provide any advantage vs having eg package 5+denali separately?
|
| [2021-02-14 16:58:58] |
| |
|
We have more information about this here: Important Notice: Price Standardization Plan Effective March 1, 2021 | Denali Data Feed | Post: 251504 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 07:29:54] |
| AKR - Posts: 524 |
|
understand. as a suggestion I would think it would be a good idea, to send links to announcements like that to all users. because I do not regularily look at the support board just to eventually find some info on changes in pricing, or other stuff u do anounce through the board. so why not just send an email to everybody anytime you post like important stuff any user should be aware of? |
| [2021-02-15 07:57:50] |
| |
|
If there is something important we will communicate it through a System Notification Message in Sierra Chart. Not an email. We would receive too many complaints about sending emails. And also, since pricing is effectively unchanged at this time, there really is nothing of consequence to be communicating. You can still also separately pay for the Denali Exchange Data Feed now just by enabling that separate 20 USD option.: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-15 07:59:01
|
| [2021-02-15 08:20:23] |
| AKR - Posts: 524 |
|
agree, the notification even better. still would be awesome to have at eg the end a list of links to important anworthwile reading threads you start.
|
| [2021-11-30 18:48:47] |
| Rick_bullish3 - Posts: 3 |
|
Hello I would like to change my plan from 5 to 11, but I have still 84 days left in my plan. If I update the plan am I going to lose the remaining days? Because I paid for the 6 months package, and I wouldn't want to waste those money. Thanks in advance Riccardo |
| [2021-11-30 19:32:10] |
| John - SC Support - Posts: 38341 |
|
You will not lose any money. We determine the difference in the costs of the plans and adjust your remaining time based on these costs. So you get exactly what you paid for. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: