Support Board
Date/Time: Mon, 25 Nov 2024 17:27:45 +0000
OEC symbol STERL suddenly no data download
View Count: 1088
| [2014-02-25 13:36:18] |
| User626121 - Posts: 82 |
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If I try to load a chart of symbol STERL it says "download failed". It worked fine until this weekend. FEU3, GLTL etc. still works fine, too. Here's the log: Software version: 1045 | 2014-02-25 14:31:50 Usage end date: 2014-09-17 | 2014-02-25 14:31:50 Enabled for: Sierra Chart Historical Data Service. | 2014-02-25 14:31:50 Active service: Open E Cry | 2014-02-25 14:31:50 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-02-25 14:31:50 2014-02-25 14:31:50 Local computer clock time | 2014-02-25 14:31:50 2014-02-25 13:31:50 GMT time | 2014-02-25 14:31:50 2014-02-25 14:31:50 Time zone adjusted time | 2014-02-25 14:31:50 Time difference to server time: 6 seconds. | 2014-02-25 14:31:50 Program path: C:\SierraChart5\ | 2014-02-25 14:31:50 Data Files path: C:\SierraChart5\Data\ | 2014-02-25 14:31:50 OS Version Number: 6.2 | 2014-02-25 14:31:50 Checking for new symbol settings for oec | 2014-02-25 14:31:50 Connecting to Open E Cry server: prod.openecry.com:9200... | 2014-02-25 14:31:55 Open E Cry: Connected. | 2014-02-25 14:31:57 Requesting market depth updates for: GLTLH4 if supported. | 2014-02-25 14:32:02 Open E Cry - Starting real-time market data updates for: STERLH4 | 2014-02-25 14:32:03 HD Request # 6 - Downloading Intraday chart data for STERLH4 to the file STERLH4.scid. Service: oec | 2014-02-25 14:32:03 HD Request # 6 - Starting date and time in file: 2014-02-21 18:49:21.0 | 2014-02-25 14:32:03 HD Request # 6 - Using server: ds3.sierracharts.com port 10149 | 2014-02-25 14:32:03 Resolved address ds3.sierracharts.com to IP xx.xxx.xxx.xxx | 2014-02-25 14:32:03 Open E Cry tick subscription ID: 19 | 2014-02-25 14:32:03 The network socket is connected. | 2014-02-25 14:32:03 HD Request # 6 - Sending historical data logon request message. | 2014-02-25 14:32:03 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-02-25 14:32:03 HD Request # 6 - Requesting up to 5 days of Intraday data. | 2014-02-25 14:32:03 HD Request # 6 - Error downloading historical Intraday data for STERLH4. Historical data file not available for symbol. | 2014-02-25 14:32:04 The network socket for historical data has been closed. | 2014-02-25 14:32:04 HD Request # 6 - Received 0 records and wrote 0 records for STERLH4 | 2014-02-25 14:32:04 HD Request # 6 - Intraday download COMPLETE for STERLH4 | 2014-02-25 14:32:04 Real-time intraday chart data file updates started for STERLH4 | 2014-02-25 14:32:04 Date Time Of Last Edit: 2014-02-25 18:26:50
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| [2014-02-25 17:15:33] |
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Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings After this follow the instructions here to download the missing data: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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