Support Board
Date/Time: Sat, 22 Feb 2025 18:37:41 +0000
CL data seems delayed by 10 minutes
View Count: 549
| [2021-02-03 15:57:55] |
| Anapurna - Posts: 10 |
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CL data seems delayed by 10 minutes. I thought I had set up real time data for CL. I checked documentation, couldn't figure it out. Please advise, Thank you
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| [2021-02-03 16:28:34] |
| John - SC Support - Posts: 38116 |
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Your setup looks good on our end. Make sure the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If you continue to have an issue then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-03 18:53:07] |
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You need to subscribe to the NYMEX exchange to get real-time data for CL. You are not currently subscribed to that exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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