Support Board
Date/Time: Sat, 22 Feb 2025 17:39:18 +0000
Monthly Charges
View Count: 536
| [2021-02-02 16:18:02] |
| User488155 - Posts: 8 |
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Hello, I thought I was going to be spending less by going "all in via Sierra Chart" but my bill is a lot more than it was when I was paying through AMP. Am I over subscribed? I only trade ES Micro Mini and E-mini's. I still need all equities plus gold/silver and oil. I don't understand how you charge for "usage time" works (is it monthly or by number of days?) Or are there trading round-trip fees on top of AMP round-trip for trades? I find reading the explanations here mostly confusing as they are long with links to other definitions, and I get lost. Can you please spell out for me what I am paying for in laymen's terms? I appreciate your help. Thanks Barbara A Also at top of the page there is a "Current Date Mon, 01 Feb 2021 17:18:27 +0000 (then in red): - up for 13:15 What is that for? Is there a charge for this? Thanks |
| [2021-02-02 16:46:01] |
| John - SC Support - Posts: 38116 |
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You are paying the following: - Sierra Chart Package 5: $36.00 - Denali Exchange Data Feed Fee: $20.00 - Denali Full CME Group with Market Depth: $31.20 Total: $87.20 per month. The Sierra Chart Usage Time is stated as billed monthly, but it actually follows a 31 day cycle (so it can be slightly more than the actual month). Whereas the Denali exchange Data Feed does follow a calendar month billing process. You are also paying for your Order Routing fees of $0.10 per side through your Sierra Chart account, which will be a variable amount. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-02 16:53:52] |
| User488155 - Posts: 8 |
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This is the first time the above has shown after being sent several links. I still don't know where to find monthly or daily statements? Please advise. Thanks
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| [2021-02-02 17:41:26] |
| John - SC Support - Posts: 38116 |
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You can see a listing of transactions for your account by selecting the link on the Account Control Panel for View Transaction Log and Payment Receipts. You can also access this listing by selecting the following link and logging in with your Sierra Chart Account Name and Password: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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