Support Board
Date/Time: Sat, 22 Feb 2025 17:50:34 +0000
No Sync whit exchage
View Count: 457
| [2021-02-02 15:57:03] |
| Joperman - Posts: 20 |
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Hello Good afternoon, I have a problem, the Denail data with the CME data is not synchronizing, I have a delay of about 10 minutes, yesterday I spoke with my broker company and they activated them, but they still do not work thanks
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| [2021-02-02 16:17:25] |
| John - SC Support - Posts: 38116 |
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Your setup looks good. Check to make sure that the setting File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then set it to Yes and reconnect to the data feed following these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers If the option is already set to Yes then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-02 16:19:27] |
| Joperman - Posts: 20 |
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Thank you very much John!! have a great day
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