Support Board
Date/Time: Mon, 25 Nov 2024 16:35:57 +0000
Net Change in Quote Board Not Calculating
View Count: 1196
| [2014-02-24 09:48:23] |
| User36884 - Posts: 28 |
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I am using SC with OEC and for most contracts (e.g. GC, FDAX, SI, CL etc. etc.) the Net Change in % in the Quote Board is always showing as 0%. Looks like this is because the Settlement Price in the Quote Board for these instruments is also showing as 0. This seems to be a recent problem, as it used to work fine in the past. Can somebody please tell me, how this can be fixed. I started out really liking SC (and hence now paying for it), but I am having more and more problems with it recently. What is going on? |
| [2014-02-24 10:17:38] |
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Select File >> Disconnect and File >> Connect to Data Feed. This will get a fresh snapshot of quote data. It looks good for us: http://www.sierrachart.com/image.php?l=1393237075593.png Also, update by selecting Help >> Download Prerelease. We corrected a problem with market depth processing. The reason for some of these issues is we are using a new FIX connection to OEC. So there have been some issues with this that are being resolved whether they are on our side or the OEC side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-24 10:18:14
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| [2014-02-24 10:30:21] |
| User36884 - Posts: 28 |
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Thank you. That seems to have fixed it. Have been using version 1095 already, but I see that version 1097 is now available. Will download and install this and see how it goes.
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