Support Board
Date/Time: Sat, 22 Feb 2025 08:32:04 +0000
Delete Account
View Count: 596
| [2021-01-27 15:16:54] |
| User322283 - Posts: 2 |
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I had a good trail of Sierra chart. Please delete my account data. SierraChartStudies_64.dll is infected with a virus according to Bitdefender so I have removed the software.
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| [2021-01-27 15:31:17] |
| John - SC Support - Posts: 38116 |
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Bitdefender is giving a false positive. The file does not contain a virus. We have had multiple reports of this occurring with the latest release. If you want to continue to use Sierra Chart, then you will need to create an exception for the SierraChartStudies_64.dll file in your Anti-Virus software. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 16:27:04] |
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There is no virus. That is always impossible. Refer to: Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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