Support Board
Date/Time: Sat, 22 Feb 2025 08:35:09 +0000
program cancelling orders
View Count: 485
| [2021-01-27 14:37:23] |
| User807026 - Posts: 86 |
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I'm new to the Dinali feed. I have been sim trading for few days to get the feel of it. This morning I went to live trading and all my orders are being cancelled as soon as I enter them.
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| [2021-01-27 14:50:58] |
| User807026 - Posts: 86 |
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Is there any way on trading issues to get priority service?
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| [2021-01-27 15:21:42] |
| John - SC Support - Posts: 38116 |
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Are the orders being rejected, or are they being opened and closed immediately. If they are being rejected, then look at the Trade Service Log to give you the information. You can post the information here for us to explain if it is not obvious what the problem is. If they are being open and closed, then look at the Trade >> Trade Activity Log to see why. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-27 17:14:07
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| [2021-01-27 15:33:23] |
| User807026 - Posts: 86 |
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On the Trade Service Log - "SC Futures Order Routing/Data order update (Order reject)/ Info: TT order update (Rejected). Text: Account ac102300 not found. Text Parent order. Tag: 20-20 SimpleBracket.twconfig. Internal Order ID:9614. Service Order ID: 4857178. I couldn't see the rest of the message. |
| [2021-01-27 15:46:25] |
| John - SC Support - Posts: 38116 |
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That is all we need. It means that your account is not fully setup for some reason. We will look into this and get with AMP if we need to. We will let you know in this thread when it has been resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 15:48:42] |
| User807026 - Posts: 86 |
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I didn't know my account number changed and I don't know what the new number is. Where do I find it?
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| [2021-01-27 15:49:57] |
| John - SC Support - Posts: 38116 |
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Sorry, it is not that your account number changed. It is something in the setup for your Sierra Chart Order Routing that we need to look into. We are working on it, there is nothing you need to do until you are requested to.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 16:14:34] |
| SC Support - Posts: 1933 |
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Hi User807026, your set-up has been updated. Please test again now and let us know.
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To post a message in this thread, you need to log in with your Sierra Chart account: