Support Board
Date/Time: Sat, 22 Feb 2025 09:03:02 +0000
MISSING STUDIES FOR ANALYSIS
View Count: 774
| [2021-01-25 08:46:45] |
| User296389 - Posts: 31 |
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HI, When i open the chart studies, it seems that there a range/list of missing studies available to add into my chart ( Kindly refer to attachment ) Can you please help to enable back the normal list of studies for me to add to the chart. Thank you and best regards. |
Attachment Deleted. Private File |
| [2021-01-25 09:21:54] |
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Disable all of the security software on your system and update Sierra Chart following the instructions here: Software Download: Fast Update There is a Sierra Chart DLL file which is being deleted by your security software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-25 09:24:12
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| [2021-01-25 09:24:49] |
| User296389 - Posts: 31 |
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Thank you very much.
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| [2021-01-26 04:45:12] |
| User296389 - Posts: 31 |
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Hi, I have disabled ( refer to attached ), uninstalled 3rd party software and also performed the update according to recommended link but i still encountered the missing studies ( refer to attached ) issue. Kindly assist. thank you. |
Private File Private File |
| [2021-01-26 09:30:35] |
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And just to confirm, did you install Sierra Chart again following the instructions here?: Software Download: Fast Update This is really something you need to determine a solution to. It is your security software causing this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-26 10:37:38] |
| User296389 - Posts: 31 |
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Hi, Thank you for your reply. Yes i did. Alternatively, can i uninstall and do a fresh installation again? |
| [2021-01-26 12:48:36] |
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We do not think uninstalling is going to do you any good at all and we highly do not recommend it. But if you want to do that, here are the instructions: Software Download: Uninstalling We do not see how that will help at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 04:57:06] |
| User296389 - Posts: 31 |
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Hi, I tried to run the installer but there are error message after i perform the task. i will be sending the log message for the error encountered. For your advise in trouble shooting. Thank you. |
| [2021-01-27 05:41:15] |
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Attach the Installer log here. Instructions: Software Download: Providing Installer Log to Support However if this problem is with your security software we cannot take the time to resolve problems with other programs on user systems. Just simply remove the security software from your system altogether permanently. Whatever the problem is, it is going to be an issue on your side to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-27 05:43:01
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| [2021-01-27 09:57:23] |
| User296389 - Posts: 31 |
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Hi, Thank you for your assistance. Just an update that i have already uninstalled 3rd Party anti virus software from my system and also disabled the windows security protection ( refer to attached 2 photos ). Thanks you for your time and patience. Sincerely, Darren |
Private File Private File Private File |
| [2021-01-27 11:10:38] |
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This is what we see: Failed to create folder: C:\Users\D\Desktop\SIERRA CHART\DownloadedInstallationFiles\ACS_Source\. Windows error code 183: Cannot create a file when that file already exists. | 2021-01-27 12:43:53 There is some problem accessing that particular folder. We really recommend you install Sierra Chart into C:\SierraChart. If you already have Sierra Chart installed at C:\Users\D\Desktop\SIERRA CHART, you can move the files to the new location by following the information here: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 12:39:03] |
| User296389 - Posts: 31 |
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Hi, I am really sorry. With reference to Step 5, my data file folder ( original source, refer attached 2 photos ) doesn't have the following files: 1) Sierra3.cfg 2) Accounts.cfg 3) KeyboardShortcuts.config 4) TradeActivityLogs 5) TradePositions.data 6) AccountBalance.data 7) TradeOrderList.data 8) GlobalSymbolsSettings 9) DefaultStudySettings Do i just copy the files with reference to Step 4. Thank you. Sincerely, Darren |
Private File Private File |
| [2021-01-27 14:29:22] |
| User296389 - Posts: 31 |
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Hi, Thank you very much for your assistance. I can see the normal list of studies now. However, when i add the studies for Ask Bid Volume Difference Bars, nothing is shown on the chart ( Refer to attached photo ). Do you need to configure anything for this studies to work? Thank you and best regards, Darren |
Private File |
| [2021-01-27 15:19:34] |
| John - SC Support - Posts: 38116 |
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Ask and Bid information is not available on Historical charts, which is what you have when you are looking at Daily charts. If you do want to see the Ask and Bid Difference Bars on a Daily chart, then you need to set the Chart >> Chart Settings >> Chart Data Type to Intraday Chart Only. Refer to the information here: Chart Settings: Chart Data Type (Chart >> Chart Settings >> Data Limiting >> Date Range and Limiting Method menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 18:05:53] |
| User296389 - Posts: 31 |
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Hi John, Thank you very much for the information. appreciate much. By the way, is the data feed for HK33 ( CFD by FXCM ) real time or delayed? If is delayed, how can i get real time data feed? Thank you and Best regards. |
| [2021-01-27 21:21:08] |
| John - SC Support - Posts: 38116 |
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Real-Time CFD and FOREX data is included with the Sierra Chart software. If you are opening the HKG33 symbol under the CFD - FXCM heading on the Find Symbol window then it is the real-time data. Refer to the information at the following link: Sierra Chart Real Time and Historical Forex and CFD Data Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-28 09:36:56] |
| User296389 - Posts: 31 |
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Hi John, Thank you for the info. |
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