Support Board
Date/Time: Fri, 21 Feb 2025 18:37:31 +0000
Failure to download SierraChartStudies_64
View Count: 516
| [2021-01-25 07:41:37] |
| User846336 - Posts: 1 |
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I tried to update SierraChart to latest version, but my anti-virus software blocked the process. Here is the log message: "The file C: \ SierraChart \ DownloadedInstallationFiles \ SierraChartStudies_64.dll is infected with Gen: Variant.Mikey.118436 and has been placed in quarantine. We recommend that you perform a system scan to verify that your system is healthy." Can you please let me know if you received similar messages? Cheers.
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| [2021-01-25 11:15:19] |
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Yes we have been hearing about this lately but the file is definitely safe. It is a false positive. You need to make sure that your security software is excluding that file.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-25 15:02:18] |
| auggie - Posts: 45 |
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Bitdefender is blocking it also
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| [2021-01-25 20:51:41] |
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Ok, we are not sure why this is happening. There is nothing wrong with the Sierra Chart studies file.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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