Support Board
Date/Time: Fri, 21 Feb 2025 18:07:37 +0000
SC crashed and now unresponsive
View Count: 446
| [2021-01-21 15:55:29] |
| User987925 - Posts: 3 |
|
Hi, My SC crashed this morning on one particular chart and has since been unresponsive and extremly slow, to the point where I can not get anything done. For example if I right click on chart nothing appears and the initial chart that caused the crash has just gone blank. This is the first time this has happened. I do not believe it is because I have too much data downloaded. Please can you advise? Thanks, Kai |
| [2021-01-21 16:29:06] |
| John - SC Support - Posts: 38109 |
|
Try running Sierra Chart in Safe Mode. It sounds like there may be a 3rd party study that is causing some trouble. Refer to the following information: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-21 17:22:11] |
| User987925 - Posts: 3 |
|
I don't use custom studies. I just deleted the corrupted chart and all works fine now. All I wanted to do was add a current price line. |
| [2021-01-21 17:26:22] |
| John - SC Support - Posts: 38109 |
|
That really should never happen. If it does occur again, let us know right away as we would like to see if we can get any information on what may have occurred.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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