Support Board
Date/Time: Sat, 22 Feb 2025 09:03:34 +0000
Market Depth Hist Graph Data Missing
View Count: 575
| [2021-01-19 15:02:03] |
| conr - Posts: 204 |
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Every so often when I open Sierra Chart for the week, the Market Depth Hist Graph data is completely missing. If I duplicate the chart, it shows up. Running 2215, ES on a 2 second chart with 2 days loaded. The Hide Study box is not checked.
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| [2021-01-19 15:46:07] |
| John - SC Support - Posts: 38116 |
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It sounds like you are just not getting the Historical Market Depth Data when you open the chart, but it is downloading when you duplicate the chart. First, make sure this option is enabled: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#SupportDownloadingHistoricalMarketDepthData Then when you open a chart and you need to download the historical market depth data from a particular Date-Time in the chart. You can add the command for that through Global Settings >> Customize Chart Shortcut Menu. The name of the command is Download Depth Data from Date-Time. To use this command, right click on the chart at the point in time you want to start the download at, and select the command. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-20 04:38:12] |
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We are doing some work related to this to ensure, that downloaded historical market depth data is always loaded after the download is complete. There are some scenarios where it might not be and requires that you reload the chart with Chart >> Reload and Recalculate.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-20 04:38:36
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| [2021-01-29 19:38:22] |
| conr - Posts: 204 |
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Chart missing data again today. Had to reload and recal. What's different about this time is I did nothing. In other words, unlike before, I was not opening SC for the week.
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