Support Board
Date/Time: Fri, 21 Feb 2025 18:45:34 +0000
Basic Service Package | TransAct account | BTC Broker
View Count: 1033
| [2021-01-18 23:31:31] |
| User773764 - Posts: 8 |
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Hello: 1. Basic Service Package Currently, I access Sierra Chart through TransAct Futures and trade ES, GC, CL. - I want to trade ES, GC, CL, BTC, ETH concurrently. - I understand BTC, ETH data feeds are provided by Sierra Chart's Basic Service Package for $26/month - So, if I add Sierra Chart's Basic Service Package, would I need to open a different instance of Sierra Chart OR just add another workspace (BTC charts) to my current workflow? 2. BTC Broker recommendation - I understand FXCM is the default Cryptocurrency broker. They have an extremely poor reputation and I do not wish to use them. Would you be able to recommend any other broker which has a very good reputation? 3. Transition from Transact Futures I understand Sierra Chart will discontinue support of Transact Futures around June 1, 2021. Trading Technology is expected to become the default broker. Can you please share their commissions and fees? Date Time Of Last Edit: 2021-01-18 23:32:22
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| [2021-01-19 04:57:19] |
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- So, if I add Sierra Chart's Basic Service Package, would I need to open a different instance of Sierra Chart OR just add another workspace (BTC charts) to my current workflow?
Follow the instructions here to access the cryptocurrency market data:Cryptocurrency / Bitcoin Data and Trading Services: Setup Instructions It would be best to use a separate installation of Sierra Chart for this. 2. BTC Broker recommendation This is not the case. We do not recommend using FXCM. Really Sierra Chart at this time does not support trading on any of the crypto currency exchanges. There is BitMex but we do not recommend using that.- I understand FXCM is the default Cryptocurrency broker. They have an extremely poor reputation and I do not wish to use them. Would you be able to recommend any other broker which has a very good reputation? 3. Transition from Transact Futures There is a misunderstanding here. Trading technologies is one of the service providers we use for order routing but we have others, and we are also developing our own a direct exchange connectivity. They are not a broker.
I understand Sierra Chart will discontinue support of Transact Futures around June 1, 2021. Trading Technology is expected to become the default broker. Can you please share their commissions and fees? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-19 04:57:41
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| [2021-01-19 05:19:12] |
| User773764 - Posts: 8 |
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1. Basic Service Package for BTC trading Follow the instructions here to access the cryptocurrency market data:
Cryptocurrency / Bitcoin Data and Trading Services: Setup Instructions It would be best to use a separate installation of Sierra Chart for this. Ok. Thank you. I have developed a lot of indicators and workspaces for TransAct Futures. Can I migrate some of them over to the new separate installation? 3. Transition from Transact Futures There is a misunderstanding here. Trading technologies is one of the service providers we use for order routing but we have others, and we are also developing our own a direct exchange connectivity. They are not a broker.
So, post Jun 1, 2021, if I wish to trade ES, GC, CL, how will the orders be cleared? Will your own direct exchange connectivity be able to accomplish this?
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| [2021-01-20 08:37:33] |
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We apologize for the delay with our response. Can I migrate some of them over to the new separate installation? Yes absolutely. This is just a matter of copying the Chartbook, Spreadsheet and DLL files:Transferring Sierra Chart Settings and Data From Existing Installation to New Installation how will the orders be cleared? Will your own direct exchange connectivity be able to accomplish this?
You do need to work with a particular clearing firm. In the case of our current order routing service we support many different clearing firms. And the same is expected with our upcoming order routing service. They are listed at step 2 here:https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-20 08:38:00
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| [2021-01-21 01:23:22] |
| User773764 - Posts: 8 |
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Thank you for your clarifications. As per your note, AMP Global is one of your clearing firms: You do need to work with a particular clearing firm. In the case of our current order routing service we support many different clearing firms. And the same is expected with our upcoming order routing service. They are listed at step 2 here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions On their page https://www.ampfutures.com They mention Sierra Chart is available free of cost. So, I am a bit confused. If I were to become AMP Global's client: - Which services/features of Sierra Chart would be covered? - Do I still have to pay Sierra Chart's $26 basic service charge? - Would I get data feed for BTCusd? |
| [2021-01-21 02:58:00] |
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The free Sierra Chart through AMP has been discontinued. Refer to: Important Notice: Price Standardization Plan Effective March 1, 2021 | Denali Data Feed The page link above will answer all of your questions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-25 01:58:25] |
| User773764 - Posts: 8 |
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Hello: Today, I did make the payment for $26 for Basic Service Package. However, when I opened up the BTCusd chart, I got a red message stating "Historical data download not available". I have not been able to download any data at all. I understand BTCusd is part of the basic service package. Can you please have a look into my account? |
| [2021-01-25 04:00:47] |
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You need to use one of the other crypto currency symbols. There are many available. Refer to: Cryptocurrency / Bitcoin Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-25 04:37:10] |
| User773764 - Posts: 8 |
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Hello: Thank you for the clarification. While I was able to get XBTusd data from BitMex, my SC data has a large number of gaps and is also not updating in real time. I am attaching the current XBT chart from BitMex and my current SC chart. Both are 5 min charts. What is wrong with my SC settings? |
 BitMex Website.png / V - Attached On 2021-01-25 04:36:32 UTC - Size: 793.93 KB - 195 views |
| [2021-01-25 05:00:12] |
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We do not understand what you are trying to show in those screenshots. There is no need to post those further. If there is any missing data, then refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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