Support Board
Date/Time: Mon, 25 Nov 2024 16:52:53 +0000
tick data from IB still incorrectly displayed in real-time by SC
View Count: 1134
| [2014-02-21 15:26:14] |
| Panama - Posts: 8 |
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Since the Jan upgrade and SC offering a real time data feed, SC has not been handling the IB tick data feed correctly. For example: a 500K tick bar chart of ES yesterday had about 15 bars on volume of about 1.5M when recorded in real time. When the data is is deleted and refreshed after the fact, the charting problems are corrected and the data is displayed accurately and correctly I think. It's only a problem if accurate data and charting are important in decision making. Unfortunately, they are. Is there a solution, or is SC working on a solution to this issue. Thanks
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| [2014-02-21 17:44:49] |
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How can we provide a solution to this? It is very well known that IB does not provide a complete tick by tick data feed or historical tick by tick data. Refer to help topic 43 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails43.html There is no relationship between this issue and the Sierra Chart Data feed that we are offering. We see you are not a subscriber to the Sierra Chart Futures data feed. We recommend that you use the Sierra Chart data feed: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-21 17:45:19
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| [2014-02-21 19:30:30] |
| Panama - Posts: 8 |
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I was unaware of that issue with IB's data feed. thank-you
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