Support Board
Date/Time: Thu, 20 Feb 2025 20:22:13 +0000
Trade Window
View Count: 633
| [2021-01-17 19:05:39] |
| Monserrate G - Posts: 27 |
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My charts are blank, also, I went to account data page and updated my email. I keep getting the same message when I login. Thank you
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| [2021-01-18 03:44:56] |
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In regards to the blank chart follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-18 03:45:03
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| [2021-01-18 19:48:16] |
| Monserrate G - Posts: 27 |
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Software version: 2215 64-bit | 2021-01-17 20:41:47.278 Primary Thread ID: 5532 | 2021-01-17 20:41:47.278 Usage end date: 2021-02-26 | 2021-01-17 20:41:47.278 Enabled for: Sierra Chart Historical Data Service. | 2021-01-17 20:41:47.278 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-17 20:41:47.278 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-17 20:41:47.278 Current selected Data/Trading service: Rithmic Trading | 2021-01-17 20:41:47.278 Custom symbol settings values: enabled | 2021-01-17 20:41:47.278 Chart Update Interval: 500 | 2021-01-17 20:41:47.278 Intraday Data Storage Time Unit: 1 | 2021-01-17 20:41:47.278 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-17 20:41:47.278 2021-01-18 04:41:47 Local computer time in UTC | 2021-01-17 20:41:47.278 2021-01-17 20:41:47 Local computer time in SC Time Zone | 2021-01-17 20:41:47.278 2021-01-18 00:54:47 Server time in UTC | 2021-01-17 20:41:47.278 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-01-17 20:41:47.278 Program path: C:\SierraChart\ | 2021-01-17 20:41:47.278 Data Files path: C:\SierraChart\Data\ | 2021-01-17 20:41:47.278 OS Version Number: 6.1 | 2021-01-17 20:41:47.279 Locale Setting: C | 2021-01-17 20:41:47.279 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-17 20:41:47.279 Allowed protected custom studies: | 2021-01-17 20:41:47.279 Rithmic Trading | Using primary service for historical data for HOG1-NYMEX | 2021-01-17 20:42:01.045 Added historical Intraday data request for HOG1-NYMEX to the queue. | 2021-01-17 20:42:01.046 Intraday data recording state for symbol HOG1-NYMEX is set to download 'Pending'. | 2021-01-17 20:42:01.046 Triggering next historical data download in queue. | 2021-01-17 20:42:01.046 HD Request # 8 | Downloading Intraday chart data for HOG1-NYMEX to the file HOG1-NYMEX.scid. Service: rithmic.trading | 2021-01-17 20:42:01.046 Reloading all charts with filename: HOG1-NYMEX.scid | 2021-01-17 20:42:01.046 HD Request # 8 | Download start date-time: 2020-07-15 21:42:01.000000. File last date-time: 00:00:00.000000 | 2021-01-17 20:42:01.048 HD Request # 8 | Sending historical data request. Start date-time: 2020-07-15 21:42:01. Record interval: 1. Symbol: HOG1-NYMEX | 2021-01-17 20:42:01.048 Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2021-01-17 20:42:01.063 Rithmic Trading | Message from server: Requesting historical Tick data. | 2021-01-17 20:42:01.063 HOG1-NYMEX 0.0010 Range #10 | Reloading chart. | 2021-01-17 20:42:01.255 HOG1-NYMEX 0.0010 Range #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\HOG1-NYMEX.scid | 2021-01-17 20:42:01.268 HD Request # 8 | Receiving Intraday data for HOG1-NYMEX starting at 2021-01-17 15:00:00.000000 | 2021-01-17 20:42:01.410 HD Request # 8 | Timestamp of first Intraday data file record written: 2021-01-17 15:00:00.000000 | 2021-01-17 20:42:01.411 HD Request # 8 | Received 329 records from 2021-01-17 15:00:00.000000 to 2021-01-17 20:02:16.000000 (5.0 hours) and wrote 207 records for HOG1-NYMEX | 2021-01-17 20:42:01.411 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-01-18 04:02:16.000000 | 2021-01-17 20:42:01.419 HD Request # 8 | Completion time: 0s | 2021-01-17 20:42:01.420 HD Request # 8 | Intraday data download complete for HOG1-NYMEX. Unique request ID: 8 | 2021-01-17 20:42:01.420 Removing historical data download ID 8. | 2021-01-17 20:42:01.420 Real-time Intraday chart data file updates started for HOG1-NYMEX | 2021-01-17 20:42:01.420 Opened cached Intraday file: C:\SierraChart\Data\HOG1-NYMEX.scid. Thread ID: 5532 | 2021-01-17 20:42:01.420 Intraday chart data file opened for HOG1-NYMEX | 2021-01-17 20:42:01.420 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-01-17 20:42:01.420 Triggering next historical data download in queue. | 2021-01-17 20:42:01.420 HOG1-NYMEX 0.0010 Range #10 | StartDateTimeForLoadingOrderFills: 2021-01-17 00:00:00 | 2021-01-17 20:42:01.762 |
| [2021-01-18 23:26:48] |
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We see you are using Rithmic and we cannot provide any help for Rithmic market data. We recommend using the Denali Exchange Data Feed for market data: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-18 23:26:54
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