Support Board
Date/Time: Mon, 25 Nov 2024 16:36:49 +0000
Urgent! TTnet/Can´t update Chart
View Count: 1284
| [2014-02-21 07:15:53] |
| Luke - Posts: 142 |
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I´ve been trading with Amp/ttnet for a couple of weeks now. No problems so far, finished trading last night and closed SC. Opened SC again today and strangely, only my YM charts won´t update. I can connect to TTnet through the tradedom and the current price is updating in the charts, but the missing last couple of hours won´t download. Strangely only YM won´t update, ES is ok. I tried deleting and refreshing data from yesterday to now, but now even more data is missing, red notice: "download failed".
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| [2014-02-21 07:23:31] |
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We have an idea why this is happening. We are resolving it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-21 07:23:45
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| [2014-02-21 07:30:54] |
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The problem is confirmed to be resolved. Follow the instructions in help topic 7.1 here to re-download the missing data: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-21 07:36:15] |
| Luke - Posts: 142 |
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thanks for the quick response, seems to be working again...
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