Support Board
Date/Time: Wed, 19 Mar 2025 03:42:14 +0000
still have delayed data with denali data feed.
View Count: 603
| [2021-01-11 15:41:55] |
| MightyTulip - Posts: 5 |
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Hi, I still have delayed data. I have been trying to activate the Denali Feed. What do I need to do?
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| [2021-01-11 16:12:58] |
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The Denali data feed is active on your account. If you are still receiving delayed data, follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-11 16:13:05
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| [2021-01-11 16:22:58] |
| MightyTulip - Posts: 5 |
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Software version: 2215 64-bit | 2021-01-11 11:20:36.470 Primary Thread ID: 6808 | 2021-01-11 11:20:36.470 Usage end date: 2021-03-05 | 2021-01-11 11:20:36.470 Enabled for: Advanced Features 2. | 2021-01-11 11:20:36.470 Enabled for: Sierra Chart Historical Data Service. | 2021-01-11 11:20:36.470 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-01-11 11:20:36.470 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-11 11:20:36.470 Enabled for exchange2: CME (Trading Account Required) | 2021-01-11 11:20:36.470 Enabled for exchange2: CBOT (Trading Account Required) | 2021-01-11 11:20:36.470 Enabled for exchange2: COMEX (Trading Account Required) | 2021-01-11 11:20:36.470 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-01-11 11:20:36.470 Allow Support for Sierra Chart Data Feeds is disabled. | 2021-01-11 11:20:36.470 Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-01-11 11:20:36.470 Custom symbol settings values: enabled | 2021-01-11 11:20:36.470 Chart Update Interval: 500 | 2021-01-11 11:20:36.470 Intraday Data Storage Time Unit: 0 | 2021-01-11 11:20:36.470 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-11 11:20:36.470 2021-01-11 16:20:36 Local computer time in UTC | 2021-01-11 11:20:36.470 2021-01-11 11:20:36 Local computer time in SC Time Zone | 2021-01-11 11:20:36.470 2021-01-11 15:24:25 Server time in UTC | 2021-01-11 11:20:36.470 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-11 11:20:36.470 Program path: C:\Trading\Sierra Chart\ | 2021-01-11 11:20:36.470 Data Files path: C:\Trading\Sierra Chart\Data\ | 2021-01-11 11:20:36.470 OS Version Number: 10.0 | 2021-01-11 11:20:36.470 Locale Setting: C | 2021-01-11 11:20:36.470 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-11 11:20:36.470 Allowed protected custom studies: | 2021-01-11 11:20:36.470 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-01-11 11:20:45.946 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-01-11 11:20:46.004 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-11 11:20:46.004 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-01-11 11:20:46.004 SC Futures Order Routing/Data | Network connection to server complete. | 2021-01-11 11:20:46.072 SC Futures Order Routing/Data | Starting socket receive thread. | 2021-01-11 11:20:46.072 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2021-01-11 11:20:46.072 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2021-01-11 11:20:46.276 SC Futures Order Routing/Data | Sending logon request message. | 2021-01-11 11:20:46.276 SC Futures Order Routing/Data | Received logon response. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Trading is supported. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | OCO Orders supported. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Bracket Orders supported. | 2021-01-11 11:20:46.345 SC Futures Order Routing/Data | Connected to server complete. | 2021-01-11 11:20:46.345 Triggering next historical data download in queue. | 2021-01-11 11:20:46.346 Triggering next historical data download in queue. | 2021-01-11 11:20:46.346 Triggering next historical data download in queue. | 2021-01-11 11:20:46.346 Triggering next historical data download in queue. | 2021-01-11 11:20:46.346 Updated verified funded futures trading account ending date to: 2021-02-10 16:20:46 | 2021-01-11 11:20:46.346 Mapping 6EH21_FUT_CME to 6EH21. Service code: cme | 2021-01-11 11:20:46.595 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6EH21_FUT_CME (6EH21). ID: 1 Service code: cme | 2021-01-11 11:20:46.595 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-01-11 11:20:46.595 SC DTC Delayed Exchange Data | Requesting security definition data for: 6EH21_FUT_CME (6EH21). ID: 1 | 2021-01-11 11:20:46.595 Added historical Intraday data request for 6EH21_FUT_CME to the queue. | 2021-01-11 11:20:46.595 Intraday data recording state for symbol 6EH21_FUT_CME is set to download 'Pending'. | 2021-01-11 11:20:46.595 Triggering next historical data download in queue. | 2021-01-11 11:20:46.595 Delaying start of download for 6EH21_FUT_CME | 2021-01-11 11:20:46.604 DTC Client socket (3) | Creating socket. | 2021-01-11 11:20:46.657 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-01-11 11:20:46.657 DTC Client socket (3) | Connecting to IP: 64.38.174.178. | 2021-01-11 11:20:46.657 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-11 11:20:46.747 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-11 11:20:46.747 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-11 11:20:46.747 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-11 11:20:46.858 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-11 11:20:46.858 SC DTC Delayed Exchange Data | Received logon response. | 2021-01-11 11:20:47.684 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-11 11:20:47.684 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-11 11:20:47.684 SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-11 11:20:47.684 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-11 11:20:47.684 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6EH21_FUT_CME -> 6EH21 | 2021-01-11 11:20:47.684 SC DTC Delayed Exchange Data | Received security definition for symbol 6EH21_FUT_CME | 2021-01-11 11:20:47.888 HD Request # 2 | Downloading Intraday chart data for 6EH21_FUT_CME to the file 6EH21_FUT_CME.scid. Service: cme | 2021-01-11 11:20:52.976 HD Request # 2 | Download start date-time: 2021-01-11 11:10:12.000000. File last date-time: 2021-01-11 11:10:12.302001 | 2021-01-11 11:20:52.978 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2021-01-11 11:20:52.978 Socket (4) | Creating socket. | 2021-01-11 11:20:53.043 Socket (4) | New receive buffer size: 5242880 | 2021-01-11 11:20:53.043 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-01-11 11:20:53.043 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-01-11 11:20:53.185 HD Request # 2 | Sending historical data logon request message. | 2021-01-11 11:20:53.185 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-01-11 11:10:12. Record interval: 0. Symbol: 6EH21 | 2021-01-11 11:20:53.697 HD Request # 2 | Decompressing data. | 2021-01-11 11:20:55.672 HD Request # 2 | Receiving Intraday data for 6EH21_FUT_CME starting at 2021-01-11 11:10:12.298000 | 2021-01-11 11:20:55.673 Socket (4) | CloseSocket call. | 2021-01-11 11:20:55.729 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-11 11:20:55.729 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-11 11:20:55.729 Historical data download thread signaled to stop. | 2021-01-11 11:20:55.731 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-01-11 11:10:12.512000 | 2021-01-11 11:20:55.731 HD Request # 2 | Received 1139 records from 2021-01-11 11:10:12.298000 to 2021-01-11 11:20:53.523001 (10.7 minutes) and wrote 1133 records for 6EH21_FUT_CME | 2021-01-11 11:20:55.731 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-01-11 16:20:53.523001 | 2021-01-11 11:20:55.735 HD Request # 2 | Completion time: 3s | 2021-01-11 11:20:55.735 HD Request # 2 | Intraday data download complete for 6EH21_FUT_CME. Unique request ID: 2 | 2021-01-11 11:20:55.735 Removing historical data download ID 2. | 2021-01-11 11:20:55.735 Real-time Intraday chart data file updates started for 6EH21_FUT_CME | 2021-01-11 11:20:55.735 Intraday chart data file opened for 6EH21_FUT_CME | 2021-01-11 11:20:55.735 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-01-11 11:20:55.735 Triggering next historical data download in queue. | 2021-01-11 11:20:55.735 Socket (4) | Socket gracefully closed by remote side. | 2021-01-11 11:20:57.431 Socket (4) | Closed. | 2021-01-11 11:20:57.431 Opened cached Intraday file: C:\Trading\Sierra Chart\Data\6EH21_FUT_CME.scid. Thread ID: 4648 | 2021-01-11 11:20:58.678 |
| [2021-01-11 16:49:04] |
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You need to enable this option: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) And then reconnect to the data feed as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-11 16:49:22
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