Support Board
Date/Time: Thu, 20 Feb 2025 20:14:11 +0000
Unable to connect to TransAct at Asia 6PM est
View Count: 613
| [2021-01-08 16:19:17] |
| abrown8703 - Posts: 64 |
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SC, I haven't been able to reconnect to TransAct at the 6PM Est Asia open. Like clock work, however, it establishes a connection at 6:30 PM EST. This has happened in the last 2 sessions. Please help.
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| [2021-01-08 16:27:29] |
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We have no control over this. Please consider using our other supported services. We want you to be on the best technological solution which is this service: Sierra Chart / Trading Technologies Futures Order Routing Service And yes you do have to use a broker different than Transact. Please check with others and compare commissions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-13 18:37:14] |
| User90125 - Posts: 715 |
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I haven't been able to reconnect to TransAct at the 6PM Est Asia open.
Immediately call Transact support directly when this happens. Or at the very least e-mail them. Happened to me as well at that time. And yes you do have to use a broker different than Transact.
I hope this isn't the case for the Denali data feed connection. |
| [2021-01-13 23:08:57] |
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I hope this isn't the case for the Denali data feed connection. The Denali Exchange Data Feed can be used with any Trading service.Although there is a significant difference for the better, with trade order handling with what we have developed with the Sierra Chart Order Routing Service as compared to other services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-13 23:09:24
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| [2021-01-14 23:32:28] |
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Regarding Transact, please be aware of the information here: Notice: Discontinuation of Support for Transact Trading Service in Sierra Chart There is no point in continuing with Transact at this point in time. And besides we want users on the best technical solution, and Transact is not it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-14 23:32:53
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